Job Details

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Practice Coordinator

Location(s): Brisbane, CA
(Hybrid)

Position Overview:
Seeking a Practice Cordinator to support the Client Call Center with a focus on patient services. This position involves handling incoming patient calls (~50/day), navigating multiple systems, and delivering exceptional service while maintaining accuracy and efficiency.

Candidate Prioritization:

1. Top Priority: Fully compliant & APeX-trained.
2. Second: APeX-trained & partially compliant.
3. Third: Previously worked at UCSF, not compliant.
4. Last: Meet job qualifications but not APeX-trained or compliant.

Key Responsibilities:

• Handle ~50 incoming patient calls daily.
• Use multiple patient record systems effectively.
• Schedule appointments, answer inquiries, and route messages appropriately.
• Maintain accurate documentation in line with UCSF policies.
• Participate in virtual team meetings and performance improvement efforts.

Qualifications:

• High School Diploma + 4 years related experience OR
• College Degree + 6 months related experience OR
• Equivalent combination of education and experience.
• APeX experience strongly preferred.
• Prior UCSF experience a plus.

Skills Required:

• Strong computer and keyboarding skills.
• Experience with at least two of the following: Outlook, Word, Excel.
• Ability to work in a fast-paced environment using multiple systems simultaneously.
• Comfortable wearing telephone headphones for extended periods.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.