Job Details

Front Desk Receptionist

The Four Seasons Resort Hualalai is looking for a Front Desk Receptionist who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Front Desk Receptionist have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

What You'll Do

Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.

Ensure revenue is maximized by upselling guest rooms based on availability.

Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.

Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.

And More!

What To Bring

Three to twelve months of previous Reservations and/or Front Office experience required.

Opera experience preferred.

Ability to accurately read and work with computer systems.

Strong Customer Service skills.

Weekend & Holiday availability required.

Join Our 'Ohana & Enjoy Our Amazing Benefits:

Hourly Rate: $28.89

An on-site Physical Therapist

24-hour access to Indoor and Outdoor Gym

Holiday, Vacation & Sick pay

Robust Benefit Plan

Company Match 401K Plan

Laundered Employee Uniform

Free employee meals prepared by the Four Seasons Culinary 'Ohana

Complimentary stays at Four Seasons Worldwide

Training and Development Opportunities

Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hual?lai.

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We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -