Job Details

About the job Customer Service Representative Travel (Remote)

About the Role
We are looking for a Customer Service Representative - Travel to support clients throughout their vacation planning and booking process. In this role, you will be the primary point of contact for travelers-answering questions, handling updates, providing information, and ensuring each client enjoys a smooth, stress-free experience from start to finish.

At HB Travels Agency USA, we focus on delivering personalized, reliable service to travelers nationwide.

Key Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner.
• Assist clients with travel planning, booking changes, cancellations, and special accommodation requests.
• Provide accurate and current information regarding destinations, travel requirements, and agency procedures.
• Maintain organized client records and ensure smooth communication throughout the booking process.
• Follow up with clients prior to travel and after their trip to confirm details and gather feedback.
• Resolve concerns with empathy, patience, and effective problem-solving.

• Fully remote flexibility - work from any location with a schedule that suits your lifestyle.

• Travel perks and access to discounted industry rates.
• Training and continuous support to help you grow in the travel and customer service field.
• A supportive, team-oriented environment dedicated to exceptional client care.

• Strong written and verbal communication skills.
• Customer service experience; travel, tourism, or hospitality experience is a plus.
• High attention to detail and excellent organizational skills.
• Ability to learn new systems and booking tools quickly.
• A positive, client-focused attitude and genuine interest in helping traveler