Job Details

Production Technician Supervisor 1st Shift Remote

At GXO Logistics, Inc. were constantly looking for talented individuals who can deliver the caliber of service our company requires. This role requires a strong leader who can supervise personnel, manage data, and work directly with customers to resolve issues.

Schedule

1st Shift, Monday Friday, 8:00?am 5:00?pm (remote).

Responsibilities

• Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions.
• Audit daily order processes; ensure all orders are sent to each site.
• Monitor and report all errors for performance tracking.
• Work creatively with the Inventory Control team, Transportation department, and warehouse sites on service resolutions.
• Oversee service provider performance and engage providers for service improvement.
• Communicate order changes with warehouses and coordinate shipment schedules.
• Maintain all department ISO compliance documents and train all personnel within the department to the required standards.

Travel Requirements

• Ability to travel up to 75% of the time, including domestically via road, rail, and air as required for the role.
• Must possess a REAL ID?compliant drivers license or passport to comply with federal travel regulations.
• Familiarity and ability to comply with TSA security procedures.

Qualifications

• 2+ years of relevant work experience.
• Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel.
• Associate degree in Transportation, Business, or related field (preferred).
• 2 years of experience in customer service, distribution, or logistics in a manufacturing environment.
• 2 years of experience in transportation and operations.
• Availability to work extended hours as needed, including early mornings, evenings, and weekends.
• Capacity to learn quickly and become proficient in new software applications.
• Excellent verbal and written communication skills; ability to present clean, organized, and thorough information to the intended audience.
• Effective organizational and leadership skills; able to adapt to new work structures, processes, or cultures.
• Ability to perform complex analyses of data, processes, policies, procedures, and systems; experience producing unambiguous, comprehensive, and accurate interpretations.

Benefits

Competitive compensation; 401(k); full health insurance (medical, dental, vision); life insurance; disability coverage; and more.

Equal Opportunity & Safety

We are proud to be an Equal Opportunity employer including Disabled/Veterans. GXO adheres to CDC, OSHA, and state and local requirements regarding COVID safety. All employees may be required to perform duties outside their normal responsibilities from time to time.

All applicants who receive a conditional offer of employment may be required to take and pass a pre?employment drug test.