Job Details

Employer Industry: Banking

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Flexible schedule with the possibility of additional hours as needed
• Engaging in a role that makes a positive impact on customer experiences
• Comprehensive training provided to enhance skills and product knowledge
• Work remotely while supporting digital banking services

Job Responsibilities

• Process inbound calls related to account questions, product information, and digital banking services
• De-escalate customer situations or elevate calls to a supervisor when necessary
• Assist customers with various computing environments, including Apple and Android products
• Identify and resolve customer issues and complaints promptly and accurately
• Maintain knowledge of banking products and services to provide effective support

Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience required
• Minimum of one year of contact center experience or equivalent required
• Expertise in using personal computers and managing home networking infrastructure
• Ability to type with speed and accuracy

Preferred Qualifications

• Customer service experience within a banking or financial institution
• Minimum of six months of outbound calling experience
• Minimum of six months of sales experience
• Strong time management skills and ability to work independently

Legal / EEO Statement

We prioritize candidate privacy and champion equal?opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top?tier employer.