Job Details

[Call Center / Remote] - Anywhere in U.S. / Up to $56K per year / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Guidehouse, you will: Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented manner; Answer the calls timely without drops/abandons; Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution; Facilitate resolution by referring the matter to the issue/content expert; Resubmit Corrected Claims and supporting documentation as need for the patient experience...Hiring Immediately >>