Job Details

Senior Account Director of Group Sales – The Royal Sonesta Kaua‘i Resort

Sonesta International Hotels – Join us in driving group revenue performance at one of the most iconic oceanfront resorts in Hawai‘i.

Job Description Summary

The Senior Account Director of Group Sales leads strategic account management, new business development, and shoulder‑season optimization to exceed annual revenue goals.

Ideal candidate: 5–8 years of sales experience, preferably in a resort or upscale environment.

Principal Duties and Responsibilities

• Sell guest rooms and meeting space within assigned accounts and segments to groups at The Royal Sonesta Kaua'i.
• Explore new sources of business by developing new contacts.
• Continue to develop relationships with current supporters through innovative and effective strategies.
• Seek and contact new potential clients through:
  • Direct enquiry
  • Sales leads – domestic and overseas
  • Sales Blitz
    • Be responsible for room night and revenue production from allocated segments
    • Entertain executives and secretaries of potential corporate and travel companies and in‑house guests to ensure future business to the hotel
    • Monitor monthly production and create business plans to achieve the monthly targets
    • Consistently quote rates to help achieve the hotel's occupancy, average rate, and RevPAR goals
    • Monitor competitors' performance where it relates to their particular market segment
    • Maintain and update the hotel's CRM system in accordance to Sonesta guideline
    • Attend daily sales briefings, weekly revenue meetings, and monthly sales meetings
• Organize and participate in familiarization visits, sales blitzes, entertain and conduct other business‑generating activities as required.
• Conduct on‑site inspections for existing or prospective travel influencers, decision makers and end users.
• Be aware of current market trends and supply competitor activity information to the sales leadership.
• Participate in sales trips and, when required, complete all sales reports in accordance with Sonesta guidelines.
• Participate in any projects as and when assigned by the department head.
• Perform any other reasonable duties as required by the department head.

Service to Guests and Colleagues

• Deliver Passionate & Engaging Service to our Guests
  • Recognize individual guests and anticipate their unique needs to exceed expectations.
  • Consistently deliver the GUEST model:
    • Greet or welcome everyone warmly with a smile.
    • Use eye and ear contact and the guest's name.
    • Establish/anticipate needs.
    • Solve and own all requests/complaints.
    • Thank everyone.
• Build Solid Relationship with your Colleagues
  • Treat colleagues with respect and dignity.
  • Other duties and responsibilities may be assigned; the employee may be expected to work in other areas of the hotel when needed to assist operations.

Qualifications and Skills

• Previous experience with hotel sales required; group sales experience of 3–5 years preferred.
• College degree preferred.
• Proficiency in Outlook; basic knowledge of Word, Excel, Teams, and PowerPoint.
• Knowledge of Cvent, Ideas (group evaluator), ZoomInfo is a plus.
• Must speak fluent English.
• Frequently standing up or moving within and outside the facility.
• Carrying or lifting items up to 25 lbs.
• Communicating with customers, employees, and third parties.
• Handling objects, products and computer equipment.

Pay Range

$120K–$130K. Base pay may vary based on job‑related knowledge, skills, and experience.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Equal Opportunity Employer

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

How to Apply

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.