Job Details

Ctera Remote File Service Engineer

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Ctera Remote File Service Engineer to join our team in Austin, Texas (US-TX), United States.

Overview:

We are seeking an experienced and proactive engineer to provide support for our Ctera Remote File Service deployed in customer locations and synchronized with AWS. This role is responsible for the comprehensive support and administration of the Ctera Remote File Portal Application and database, hosted on AWS storage, as well as supporting Ctera edge devices located across multiple on-premises locations. You will ensure seamless connectivity and reliable remote file access for end users, troubleshooting issues across cloud and on-prem infrastructure. This engineer must also be capable of designing and implementing a migration of Ctera to Azure Files.

Key Responsibilities:

Ctera/AWS Cloud Support:

Administer and support the Ctera Remote File Portal Application and its associated database hosted on AWS EC2 instances

Manage and monitor AWS EBS volumes, EC2 instances, and S3 storage integrated with the Ctera solution

Conduct regular maintenance, upgrades, backups, and patching of the application and database

Perform AWS resource optimization and security hardening as required

Ctera Edge Device Support:

Provide operational support for Ctera edge devices deployed in multiple on-premises environments

Facilitate and troubleshoot file synchronization, caching, and remote access issues between edge devices and AWS cloud storage

Monitor health, connectivity, and performance of edge devices, performing remote or onsite intervention when needed

Support onboarding and configuration of new edge devices for end users

Connectivity & Network Support:

Ensure stable and secure connections between edge devices and AWS cloud via public internet and dedicated connections such as MPLS

Troubleshoot network issues affecting file access and synchronization

Collaborate with network teams to resolve latency, throughput, or configuration challenges

End User Support:

Act as point of contact for end users and IT teams for queries or problems related to remote file access

Provide resolution to tickets involving both cloud and edge device services

Document common issues and resolutions, maintaining updated runbooks and user guides

Monitoring, Reporting, & Documentation:

Implement monitoring for cloud resources, application metrics, and edge device status

Generate reports on service performance, file access metrics, incident response, and usage

Maintain thorough documentation for configuration, processes, troubleshooting steps, and incident history

Ctera to Azure Files Migration Design:

Act as the lead designer of a migration architecture to migrate Ctera files to Azure Files

Document the technical architecture design for consumption by Cloud Engineers and architects

Provide training/handover to Azure cloud engineers to support existing Ctera environment

Requirements:

6+ years hands-on experience with AWS or Azure services

Must have Ctera Enterprise File Services (Cloud and Edge devices) experience

Familiarity with remote file access, synchronization, and cloud-to-edge file gateway architectures

Experience managing and troubleshooting hybrid network connections (Internet, VPNs, MPLS)

Experience with monitoring tools, ticketing systems, and documentation best practices

Certification in AWS or Azure Cloud: such as Microsoft Certified: Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104), AWS Certified Cloud Practitioner, Associate AWS Certified Solutions Architect

Highly Preferred Skills and Expectations:

AWS/ Azure Certified Solutions Architect

Experience with enterprise storage platforms and file services

Prior experience supporting distributed teams or multi-site infrastructure

Strong problem-solving skills and customer-oriented attitude

Bachelor's degree in Computer Science, Information Technology, or a related field.