Job Details

Housekeeping Supervisor

Located on the Kona Coast of the Big Island of Hawai'i, the iconic Kona Village Resort welcomes back 'ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort draws inspiration from the history of the site, local culture and natural elements.

The Housekeeping Supervisor is responsible for assisting in the overall management of the Housekeeping Department. This includes maintaining complete knowledge of and compliance with all departmental policies, service procedures, and standards. The role involves ensuring that standards are maintained at a superior level on a daily basis, monitoring and controlling the operation of various sections including linen room, uniform room, floors, public areas, offices, and storerooms. Inventory, issue, and control use of linen, amenities, cleaning supplies, and other housekeeping supplies. Prepare staff schedules and payroll. Ensure guest complaints are resolved in a timely manner. Maintain employee attendance, uniform, and room history cards. Prepare purchase requisition forms. Compare requisitions and receipts to invoices. Present accurate bills to Executive Housekeeper for approval. Responsible for lost and found. Recommend hiring, developing, counseling, motivating, and disciplining staff in accordance with hotel policies and procedures. Maintain accurate records of linen and uniforms sent to and returned from laundry. Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action. Interact in a courteous and professional manner with all guests, staff, and community members. Respond in a courteous, professional, and rapid manner in order to resolve all guest and staff difficulties. Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks. Supervise, direct, coordinate, influence, and persuade staff in order to maintain service standards of the hotel. Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints. Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic, or schedule form. Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Maintain cleanliness and safety of work area. All other duties as required.

Qualifications include a minimum of three months' supervisory experience, previous experience in a housekeeping department for a luxury or ultra-luxury hotel, a high school diploma, some college, and general skills such as attention to detail, speed and accuracy, prioritization, organization, and follow-up. Technical skills include thorough knowledge of hotel and housekeeping department operations, computerized hotel systems, and ability to access, input, analyze, and retrieve information from computers. Language skills require the ability to speak, read, and write English, with fluency in other languages preferred. Physical requirements include the ability to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. Licenses and certifications are not required.

$28.23 per hour