Job Details

Hualalai Villas & Homes Rental Operations Manager

Four Seasons Resort Hualalai is looking for a Rental Operations Manager. Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Residential team, the Rental Operations Manager works across disciplines to deliver an exceptional experience.

What You'll Do

• Manage the operations of the Hualalai Villas & Homes (HVH) Rental Program, executing strategies and processes to meet and exceed guest expectations, improve operational efficiencies and grow rental portfolio.
• In cooperation with the Director of Residences and Reservations Sales Manager, ensure that the interests and initiatives of the Rental Program are aligned with the interests of resort ownership and that revenue, profit and occupancy goals are consistently met or exceeded.
• Ensure clear communication and timely follow-up on guest requests, special requirements, and operational issues. Promotes seamless coordination and collaboration across all departments and select outside vendors to meet the needs of rental guests.
• Develop positive relationships with residential guests to maintain high levels of guest satisfaction, intent to return and intent to recommend.
• Evaluate, develop and continuously improve the overall guest experience at the residences to be best in class and consistent with Hualalai standards and establish policies and procedures thereof.
• Review and update written policies and procedures for the rental operations program and its staff. Oversee the daily responsibilities of the staff assigning tasks, projects, hiring, labor management and scheduling.
• Oversee the recruitment, training, and development of rental operations team members. Conducts performance evaluations, provides coaching and feedback, and administers disciplinary actions when necessary.
• Complete special projects or any other duties as requested from time to time.

What To Bring

• A valid Hawaii drivers license and clean driving abstract.
• High school diploma or equivalent, with 3 or more years experience in luxury property management, the vacation rental market and the resort or hotel industry with an emphasis in rooms division management. College degree preferred.
• Supervisory experience required.
• Computer literate in Windows operating environment for word processing, database and spreadsheet applications.
• Excellent verbal and written communication skills required.
• Strong organizational, guest service and problem solving skills.
• Ability to work with minimal supervision and lift 30 lbs. Ability to adapt to changing work environment and possess a high level of initiative.
• Legal work authorization in United States.

Join Our 'Ohana and Enjoy Our Amazing Benefits:

• Annual Salary: $77,600 - $80,000
• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary 'Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hualalai.