Job Details

Concierge Agent

The Four Seasons Resort Hualalai is looking for a Concierge Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Concierge Agents have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

What You'll Do

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Work at the concierge desk and in the back of house to assist guests curating a memorable itinerary through phone calls, emails, live chat platform and online request.
• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
• Work closely with the rest of the team on the daily tasks and ensure proper notes and handover are left for a smooth work flow between the morning and afternoon teams.
• Work closely with other departments to coordinate guests requests and anticipate any guests needs.
• Constantly learn and study new restaurants, activities, and other local attractions on island and on the resort to always provide the most updated and current knowledge.
• Be able to recommend activities, restaurants, and recommended vendor according to the guest profile and need.
• Utilizes a variety of software programs to accurately secure activities and dining reservations but also to input special arrangements the guest has made and to assure proper billing.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Be an ambassador of the golden rule.

What To Bring

• Previous Concierge and/or guest facing roles in luxury hospitality industry
• Legal work authorization in United States
• Flexible schedule and the ability to work all shifts including evenings, weekends, and holidays
• Proficiency in Word and Excel; Opera is a plus
• Ability to accurately read and work with computer systems
• Ability to stand at the desk and multitask
• Strong Customer Service skills

Join Our 'Ohana & Enjoy Our Amazing Benefits:

• Hourly Rate: $29.00
• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary 'Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hualalai, visit us:

• Facebook:
• Instagram:
• Twitter:

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -