Job Details

Service Advisor

At Servco Toyota Kona, we are committed to providing top-notch service to our customers. Our Service Advisors are the primary point of contact for our service customers in getting their service needs completed in a timely and efficient manner.

Key Outcomes:

• Welcome customers and determine which vehicle services are needed
• Work as a liaison between technicians and customers to provide an understanding of the work that needs to be completed on their vehicle
• Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed
• Provide accurate cost and time estimates and obtain customer's approval
• Monitor status of vehicle service/repair and keep customer informed
• Book and close repair orders on a timely basis
• Arrange for customer loaner vehicles if needed
• Follow-up on back-ordered parts and contact customer to schedule return appointment
• Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer

Qualifications:

Education:

• High school graduate or equivalent

Work Experience:

• Minimum one year of sales or customer service experience
• Auto dealership and service writing experience preferred

Skills:

• Strong communication and customer relations skills
• Good driving record
• Dealertrack experience preferred

Competencies:

• Ability to multi-task and meet deadlines
• Customer focused
• Detail oriented

Licenses and Certifications:

• Valid driver's license

Service Consultants receive a $4,000 a month guaranteed base salary and a competitive incentive program. We also compensate our Service Consultants who receive strong customer service scores.

At Servco, we're committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: Fixed $4,000 per month plus commission