Job Details

Assistant General Manager

The Assistant General Manager reports directly to the General Manager. The AGM assists the GM in the achievement of the people, financial and operational goals of the restaurant.

Key Accountabilities:

People:

• Assists GM in achieving restaurant's staffing and development goals
• Assists GM in monitoring/ improving employee morale
• Personally coaches staff
• Ensures safety is everyone's top priority
• Ensures compliance with all applicable laws

Financial:

• Assists GM in achieving sales and profits to plan
• Displays urgency to correct daily financial control deficiencies
• Strives to drive year-upon-year growth in sales and profits

Operations:

• Delivers/ improves delivery of QSC to franchise operational standards
• Raises the bar in operational execution

Assets:

• Ensures facilities are maintained to franchise standard on a daily basis
• Displays awareness of asset deficiencies and urgency to correct them
• Displays awareness and urgency to eliminate any potential for liability

Ensure Consistent Customer Satisfaction:

• Effectively role-model the MIC success routine and ensure responsibilities under people, customer, and service are completed
• Ensure that all Team Member positions are executed according to their Shift Excellence responsibilities
• Personally demonstrate that customer needs are the highest priority
• Manage the restaurant in the absence of the RGM

Availability:

• Open availability.
• Minimum 5 day, 45 hour work week.
• Available to work anywhere on the island.
• Need transportation to do banking.

Safety:

• Ensures that safety is a priority for all employees. Act in a safe manner and do not put self or others at risk. Safety is everyone's responsibility.

Other Functions: Performs other duties as assigned.

Decision-Making:

• Customer relations
• Shift operations
• Recruitment & Retention
• Restaurant Operations

Parameters for Success:

• Complete all essential functions
• Compliance with all Brand and Company Standards and targets
• Guests, in-store operators, operations management, office staff, maintenance, and vendors

Competencies + Professional Job Profile:

• Dynamic, energetic, and positive leader, a self-starter, proactively driven to get things done
• Customer-first mindset
• Strong interpersonal skills
• Dedicated to leading a team that strives for excellence

Working Conditions:

• Minimal Hazards
• General restaurant and office working conditions.

Qualifications:

• High School Diploma

Physical and/or Medical Requirements:

• Must obtain a Tuberculosis Clearance Certificate.