Job Details

Hilton Waikoloa Village is looking for a Laundry Lead to join the team.

Located on the stunning scenic Kohala Coast is where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, you will find our Aloha Spirit throughout every corner of our property.

Shift Pattern: AM PM

Pay Scale: $23.11 - $25.67

Ideal candidate:

• Availability to work a flexible schedule that would include nights, weekends, and holidays is required.
• Able to push/pull up to 100lbs.
• Ability to speak, write and communicate fluently in English is essential to the role.
• At least one year of customer/guest service to deliver a high level of service to our guests is required.
• Previous supervisor experience in Housekeeping or related role is highly encouraged.

The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

To maintain Hilton's standards of quality it is the purpose of this position to oversee the laundry room, including training staff as needed.

• Fills in position in Laundry when needed (due to absences, breaks, etc.), Trains staff in safe operation of equipment and the use of proper processing methods.
• Ensure quality linen is being produced and separate old and damaged linen while processing.
• Instruct and inform laundry staff of schedule and equipment to be used.
• Monitor par levels and advise laundry manager when reordering is needed.
• Monitor stain percentage, damaged linen and production reports. Schedule re-wash cycles of stained linen and schedule repairs of damaged linen as needed.
• Supervise and record hourly production of pieces per operator hour.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!