Job Details

Guest Experience Coordinator (Remote)

Apply to join The Flex as our Guest Experience Coordinator, a remote role that delivers empathetic and high-quality service to guests navigating our Property Management System.

About The Flex

At The Flex, we're reimagining how the world rents. We believe finding and staying in a home should feel as effortless as ordering on Amazon — instant, seamless, and borderless.

Our proprietary Property Management System (PMS) powers the mission by automating bookings, communication, and operations across global cities, creating frictionless experiences for both guests and landlords.

We're building a team of A‑Players — ambitious, proactive, and committed to excellence. If you love making people happy, thrive in fast‑paced environments, and turn challenges into opportunities, this is your chance to join a company transforming how the world lives and travels.

Key Responsibilities

• Guest Support – Respond promptly to inquiries via chat, email, and phone with clarity, empathy, and professionalism.
• Smooth Stays – Oversee check‑ins, check‑outs, and in‑stay assistance to guarantee seamless guest experiences.
• Problem Solving – Take ownership of issues, collaborate with Operations and Tech, and ensure swift, complete resolutions.
• Communication Excellence – Keep guests informed at every stage; tone and timing matter.
• Process Feedback – Identify recurring issues, document insights, and work with Product and Ops to enhance our PMS and workflows.
• Upselling & Engagement – Recommend add‑ons or local experiences that elevate stays and increase guest loyalty.

What You Bring

• Excellent written and spoken English (French or additional languages are a bonus)
• Experience in hospitality, customer service, or short‑term rentals
• Tech‑savvy and comfortable using PMS, CRM, and digital communication tools
• Calm under pressure with a proactive, solution‑oriented mindset
• Highly empathetic, detail‑driven, and committed to exceeding expectations
• A positive, people‑focused attitude and the ability to connect with diverse guests

Why Join The Flex

• Make an Impact – Every interaction shapes how guests experience The Flex globally.
• Work Globally – Collaborate with a world‑class, international team.
• Grow Fast – Build your career as The Flex expands across continents.
• Competitive Rewards – Attractive salary plus performance‑based incentives.
• Remote‑First Culture – Work from anywhere; we value results over location.

Job Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Other