Job Details

Sales Associate

HouseMart's Ace Hardware stores are the next generation of community hardware stores. Our HouseMart Ace Hardware stores carry a variety of items that our customers need. We want to provide exceptional service and devote our time ensuring our staff is ready to help you every step of the way. Ace is the helpful place, and our HouseMart Ace Hardware stores are proud to service its local communities and treat every customer like a part of the family. Our HouseMart Ace Hardware stores have been recognized as Ace 5 Star Platinum status stores, rewarded to just 10% of all Ace stores nationwide for operationally outstanding Ace Hardware businesses. Our HouseMart Ace Hardware stores are also voted as the best hardware stores in local newspapers and has annually made the list in Hawaii Business Magazine's Top 250 companies. Our HouseMart Ace Hardware stores can be found in 3 regions: Hawaii, the Pacific Northwest, and in Las Vegas, Nevada.

The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Customer Service:

• Provide a positive representation of HouseMart Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations:

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Communicate any Store Support Center issue to Store Manager for follow up.
• Communicate any merchandising, cost control or sales idea to Store Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Benefits:

• 20% Employee Discount
• 401 (k) with Employer Match
• Profit Sharing Program

Requirements:

• Education/Training: High School or GED equivalent.
• Experience: Formal retail experience preferred.
• Physical Demands: Standing, walking, lifting (up to 25lbs) and climbing.