Job Details

Visitor Information Program Assistant II

Recruitment Number: DOT-AIR-2025-39

Salary: $3,471 to $4,388 per month (SR-10, Steps C - I)

Location: Kona (Delegated)

Shift: Rotating shifts including evenings, weekends, and holidays.

Responsibilities:

• Greet, welcome, and assist the traveling public in providing information on hotels, accommodations, ground and air transportation, tourist attractions, and activities.
• Disseminate maps, brochures, and periodicals at the airport.
• Speak a designated foreign language and provide interpreter services as required.

Qualifications:

• Minimum 1 year of progressively responsible experience in hospitality or customer service to traveling public.
• Ability to read, understand, and follow oral and written instructions; high verbal skill.
• Basic experience: High school diploma or equivalent, plus continuous part‑time or unpaid experience demonstrating instruction comprehension.
• Language requirement: Must be able to speak one of the following languages (in addition to English): Japanese, Mandarin, Korean, Tagalog, Hawaiian, Samoan.
• Driver's license required.
• Eligible for SIDA clearance with no disqualifying federal criminal conviction within ten years.
• Legal authorization to work in the United States (citizen, national, permanent resident, or eligible under federal law).

Contact: DOT Personnel Office at (808) ###-#### (Mon‑Fri, 7:45‑4:30 HST).

Equal Employment Opportunity: State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

Other information: The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. For more information, visit