Job Details

Customer Success Representative - Remote (ME, NH, VT)

Be among the first 25 applicants.

Base pay range

$25.00/hr - $30.00/hr

Company Overview

Reliable Respiratory is a Durable Medical Equipment (DME) company that provides high?quality respiratory, diabetes, urology, and maternity support. Equipment includes CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps. Each patient is treated with professionalism and attentive service; the company works closely with the medical community to deliver the best possible care.

Equal Opportunity Statement

Equal Opportunity Employer/Disability/Veterans

Role Summary

A Customer Success Representative generates new business by managing key accounts efficiently and ensuring high customer satisfaction. Responsibilities include fulfilling medical supply orders, collaborating with referral sources and internal departments, and maintaining accurate records.

Duties & Responsibilities

• Manages all assigned key accounts
• Serves as an account liaison between internal departments and external accounts
• Builds relationships and trust between the assigned accounts and Reliable Respiratory
• Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service
• Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratorys processing procedures and guidelines
• Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk?in patients as necessary
• Verifies insurance online or by phone and documents information in Reliable Respiratorys electronic health records system
• Obtains all necessary insurance authorizations
• Troubleshoots equipment issues with patients; triages issues to manufacturers care teams or referring doctors as needed
• Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit informationupdating as needed
• Spot opportunities to recommend additional services or products that support customer goals and boost referrals
• Ensures completion of worklists assigned
• Collects patient payments
• Ensures patients understand cost responsibilities
• Coordinates appointments between customers and respiratory staff
• Participates in company phone campaigns
• Complies with all policies and procedures established by the company and regulatory bodies

Required Qualifications

• 18 years of age or older
• Must be eligible to work in the United States and not require work authorization from us now or in the future
• Bachelors Degree required
• 1 year of customer service experience

Required Skills

• Effective and professional verbal and written communication abilities
• Professional computer experience (especially Microsoft Office Suite)
• Ability to work independently to investigate and make decisions
• Ability to work collaboratively with others
• Ability to prioritize and complete work amidst interruptions in a busy work area
• Ability to comply with guidelines both internal and industry?imposed
• Ability to reconcile multiple shifting logistical factors for each appointment
• Strong attention to detail
• Great customer service skills especially in high?intensity situations
• Fluent in English; Spanish proficiency preferred

Competencies

• Adaptability
• Analytical Skills
• Attention to Detail
• Communication
• Computer Skills
• Customer Service
• Decision Making
• Dependability
• Initiative
• Problem Solving
• Productivity
• Self?Motivated
• Sense of Urgency
• Teamwork

Work Environment & Physical Demands

The job requires communication with customers and referral sources, a stationary position for long periods, and the use of standard office equipment (computers, phones, printers/scanners). The workplace is a professional office environment with moderate to loud noise levels. Reasonable accommodations may be made for individuals with disabilities.

Employment Details

• Seniority level: Entry level
• Employment type: Full?time
• Job function: Other
• Industry: Retail Health and Personal Care Products

Legal Notice

Reliable Respiratory, INC participates in E?Verify. E?Verify is a web?based system that allows an employer to determine an employees eligibility to work in the U.S. using information reported on an employees Form I?9. For more information, please visit the USCIS E?Verify website.