Job Details

Overview

As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi).

Responsibilities

• Make outbound fundraising calls to solicit pledges for client projects.
• Follow provided and client-approved messaging on every call.
• Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
• Use responsive listening to provide appropriate situational responses.
• Meet and maintain project goals and efficiency metrics, including:
  • Occupancy ratio of 85% (Logged Hours / Payroll Hours)
  • 95% on-time start of shift and returns from breaks
  • 95% shift adherence/absenteeism
• Demonstrate exceptional customer service and react quickly to the person being called.
• Accept coaching and counseling with a positive attitude.
• Maintain a professional appearance and behavior.
• Stay focused on the current project and prepare for each call.
• Perform other duties as assigned.

Requirements

• Must work full-time day shift Monday - Friday. Additional shifts may be required during the peak busy season.
• Must work in the continental United States.
• Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi).
• Must have a quiet, uninterrupted workspace to ensure professional interactions with clients.
• Must pass a background check.

Physical Qualifications

• Communication skills: Clear and effective verbal communication.
• Voice clarity and tone: Engaging speaking voice with good pronunciation and diction.
• Stamina for long hours on the phone.
• Sitting or standing: Typically seated; standing workstations possible.
• Manual dexterity: Basic computer skills for data entry.
• Hearing and listening abilities.
• Vision abilities: Ability to read and comprehend on-screen scripts.
• Multitasking and emotional resilience.

Non-Essential Functions

From time to time, the telephone fundraiser may be required to perform additional duties as assigned by the Center Manager.

Education And Experience

• A high school diploma and/or some college education is a plus.
• Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience.

Monitoring and Taping

Please note that all calls will be monitored and recorded for quality and training purposes.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Telecommunications