Job Details

Overview

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Bluesight is seeking a passionate Technical Project Manager to ensure our clients have the best possible experience. They are the public face of Bluesight to the customers and are responsible for forming relationships with clinicians and end-users of Bluesights products. This position is a key member of the customer-facing Support team and is responsible for de-escalating and resolving customer issues and coordinating projects that improve the customer experience. The ideal candidate pays close attention to detail, loves to interact with people, and can operate in an environment that is often ambiguous and requires creativity to resolve issues.

Responsibilities

• Act as a main point of contact for customers to resolve issues that have escalated beyond basic support tickets and could require longer-term efforts and the coordination of technical resources both internally and externally
• Serve as the project manager for internal projects that will support future business goals and involve multiple stakeholders
• Set clear and realistic expectations with clients and ensure follow-through
• Provide updates to management and the executive team on key project milestones and results
• Produce technical procedures and documentation for new and existing applications
• Assist with defining enhancements to products and provide customer feedback to the Product team

Qualifications

• Bachelors degree or equivalent work experience
• 4+ years of professional work experience, providing direct customer support
• 2-4 years of project management and/or client-facing experience
• Experience in the healthcare industry
• Ability to adapt to change, think quickly, and work independently
• Team-player attitude and a willingness to get things done
• High attention to detail
• Ability to build trusting, communicative and results-oriented relationships with customers
• Excellent verbal and written communication skills and interpersonal skills
• Advanced experience using Excel functions on large data sets, including pivot tables
• Previous experience with EMRs (e.g., EPIC/Cerner/Omnicell/Pyxis) software a plus
• Willingness to travel up to 10%

Compensation and Benefits

The standard base pay range for this role is $80,000 - $90,000 when annualized. In addition to base salary, this position is also eligible for an amazing benefits package. Actual amount of salary will vary depending on qualifications, experience, performance, and location. This position is remote and open to applicants in the continental United States.

Why Bluesight? Bluesights culture is built on innovation and teamwork. Theres room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industryand have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!

EOE AA M/F/VET/ All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of protected veteran status or any other basis protected by federal, state or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.