Job Details

Employment Type
Full-time

Exempt or Non-Exempt
Exempt

Job Summary
Hybrid Work Environment Must reside in Hawaii

Pay Range: $47,500 $88,000

Note: Individuals typically begin between the minimum to middle of the pay range.

As a Community Health Worker, you will engage people in emotionally powerful ways. Your ability to build trusting relationships and connections is foundational to improving health outcomes and making a positive difference.

The Community Health Worker (CHW) is responsible for partnering with members and their families to understand, navigate, and access community services/resources, and to promote the adoption of healthy behaviors. The CHW acts as a liaison between providers and the HMSA Health Coordinators/Case Managers through an integrated approach to care management and community outreach. Your actions will directly promote, maintain, and improve the health of members and their families.

Minimum Qualifications

• Associates degree and three years of relevant healthcare/social services experience, or equivalent combination of education and/or work experience.


• Strong written and verbal communication skills.


• Basic knowledge of Microsoft Office applications, including but not limited to Word, Excel, and Outlook.


• Must possess a valid drivers license, access to an automobile with current license, registration, and no-fault insurance. Requires safely operating an insured automobile for travel to off-site locations to conduct and accomplish business-related activities.

Duties and Responsibilities

• Manage community health by establishing and maintaining trusting relationships with individuals, families, and providers to promote health, recovery, resiliency, and wellness. Advocate in members and families best interests to ensure needs/choices are accurately represented/supported, and that timely care/services are delivered.


• Perform screenings/assessments regarding health risk factors and barriers to accessing appropriate care and make appropriate referrals to licensed clinical staff, as indicated. Deviate when justified/necessary from established screening protocols to ultimately deliver the best care for the situation/individual.


• Utilize effective communication skills such as motivational interviewing to gain agreement from members to be compliant with routine provider appointments and other medical services to maintain and improve health. Communicate and collaborate with members and families to identify key health concerns and options for removing barriers that affect service delivery, member satisfaction, cost, and ultimately the communitys health, leading to the overall improvement of coordination of care for the member.


• Provide in-depth education, resources, referrals, and linkages to health-related services in the community. Introduce new or underutilized programs or services to the community.


• Guide community members with complex health cases to navigate the healthcare systems. This will include but not be limited to home visits, shadowing appointments, and assisting with community events as necessary. Pay careful attention to the clinical/license scopes and use professional judgment to take the appropriate actions necessary in the best interest of the community member(s).


• Tailor and deliver culturally appropriate health education and instruction on how to use the existing health care and social service programs, delivering the information in a simple, helpful, and effective manner.


• Perform all other miscellaneous responsibilities and duties as assigned or directed.