Job Details

Program Coordinator

Make a difference. Build a career. Support your community. Full Life is seeking a full-time Program Coordinator to join our team at a dynamic non-profit organization on Hawaii Island. This position plays a critical role in supporting people with developmental and intellectual disabilities by managing services, supervising staff, and promoting person-centered, community-based support. If you're passionate about making a lasting impact and want a stable, rewarding career, we'd love to hear from you!

Our administration team is looking for a dynamic and dedicated Program Coordinator! As a PC, you'll be at the helm, supervising an amazing team of Direct Support Professionals (DSPs) who provide services to individuals with intellectual and developmental disabilities. The ideal candidate will have experience overseeing services and supports for individuals with IDD/DD through their Individual Support Plans (ISPs). In this role, you will work closely with a diverse team to ensure that staff and participants receive high-quality services. This includes working with clinical and participant support teams, overseeing support across multiple island locations, and ensuring compliance through quality assurance activities.

Key Responsibilities

• Program Management
• Oversee support services and ensure compliance with federal, state, and agency regulations.
• Participate in intake and discharge processes.
• Attend participant meetings and monitor documentation.
• Address concerns and ensure quality person-centered planning.
• Meet with new participants and their support circles to review paperwork and complete required documentation.
• Ensure services reflect each individual's rights, needs, and preferences.

• Networking and Community Resource Development
• Educate community partners, civic agencies, service providers, and vendors about program goals and services.
• Engage in community networking to enhance participant inclusion and visibility.
• Act as a liaison between participant representatives, providers, case managers, group homes, families, and internal departments.
• Promote dignity, value, and respect for all participants.

• Staff Supervision, Training and Development
• Hire and match DSPs with participants.
• Ensure thorough training and continued staff development per state, federal, and internal requirements.
• Conduct supervision visits and performance evaluations.
• Prepare program staff for internal and external audits.
• Motivate staff, foster a collaborative environment, and support career growth.

• Quality Assurance and Auditing
• Ensure documentation meets regulatory and internal standards.
• Review records for accuracy, monitor daily services, and manage a digital database system.
• Provide ongoing training and updates for recordkeeping tools and systems.

Requirements

• Bachelor's degree from an accredited school required (degree in a related field preferred).
• If the degree is outside of human services or education, one year of experience working with individuals with disabilities is required.
• Current TB clearance (or willingness to obtain before start).
• Current CPR and First Aid certification (or willingness to obtain before start).
• No history of abuse, neglect, theft, or other disqualifying convictions.
• Must pass a drug test and criminal background check.
• Valid health certificate (as required by funding jurisdictions).
• Valid state-issued driver's license and automobile insurance.

Benefits

At Full Life, we believe in empowering our team to thrive. We offer comprehensive benefits to support your well-being and professional development.