Job Details

Close Inclusive Collection Job Postings Notification

Salary range: $178,000-$237,000 + Incentives

Relocation assistance provided

Job Summary

Responsible for the execution of sales and marketing strategy and tactics to achieve budgeted sales volume and cost as well as achieve customer and associate satisfaction. Ensure effective and efficient on-site coordination between sales and marketing groups. Work with multiple stakeholders as needed to assist in the development and implementation of regional marketing strategies. Accountable for all aspects of sales location operations. An essential function of the job is the ability to work on-site on a daily basis.

Job Requirements

• Minimum 5 years' experience in management of sales, marketing or administration
• Minimum 5 years' experience in vacation ownership
• Proficiency in reading and writing English (additional language required for certain positions)

Candidate Profile

Successful Candidates Will Be Willing To:

• Work in close contact with the general public in sales and situations that require strong communication and customer service skills
• Be open to adapt to different cultural contexts based on location
• Be willing to work weekends and holidays as required by business needs

Job Specific Tasks

• Developing and Executing Strategy: Contributes to the development of long-term function and strategy of the project.
• Develops culture of excellence in all facets of project operation.
• Develops and ensures sales and marketing management implement a philosophy of tour efficiency and is profit driven.

General Business Management

• Implements and manages daily administrative procedures in compliance with company policy and practical business processes.
• Forecasts and budgets annual sales targets.
• Addresses personnel issues in compliance with company policy.

Managing the Guest Experience

• Responsible for a positive guest tour experience.
• Resolves any unresolved guest issues that have escalated.
• Monitors guest experience survey data and follows up with department leaders as appropriate.

Maintaining, Analyzing, & Communicating Key Reports

• Uses reports on individual and team production performance to evaluate overall project and team effectiveness.
• Uses market analyses to evaluate the effectiveness of various incentives and programs.
• Monitors Budget versus Actual Results across all departments.

Managing External Relationships

• Negotiates contracts and works with vendors.
• May work directly with local Resort General Managers and Area Vice President.

Managing & Developing the Sales & Marketing Workforce

• Develops future managers while implementing company directed self-development programs.
• Coaches, manages and leads direct reports.
• Measures the performance of the marketing and sales departments against goals and holds them accountable.

Competencies, Basic Skills, And Personal Characteristics

• Leadership: Exhibiting behavioral styles that convey confidence and command respect from others.
• Problem Solving and Decision Making: Identifying and understanding issues, problems, and opportunities.
• Communication: Conveying information and ideas to others in a convincing and engaging manner.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.