Job Details

Overview

This Senior Business Analyst will be responsible in supporting all technical and back-end processes and reporting for our CRM/Salesforce platform. The Senior BA will also be responsible for identifying process improvements and streamlining processes to include developing workflows and supporting policies and procedures for new products, services, and new capabilities. The Senior BA will track issues, perform root cause analysis and facilitate expedited recovery when warranted. The Senior BA will engage formal project management and other function area support as required. The Senior BA will also be responsible for reporting externally and internally.

Location

City/State: Virginia Beach, VA

Work Shift: First (Days)

Education

• Bachelor's Degree (Required)
• Master's Degree (Preferred)

Certification/Licensure

• No specific certification or licensure requirements

Experience

• 3+ years in healthcare
• 3+ years in project management
• 3+ years in analytics

Preferred Skills

• Experience with advanced Excel.
• Experience creating Salesforce reports and dashboards
• Experience eliciting requirements and documenting business requirements
• Experience with Salesforce Object Query Language (SOQL)
• Experience with Salesforce data loader or a similar tool (Salesforce inspector, Workbench)

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $61,235.20 - $102,065.60. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Keywords

Keywords, SQL, Excel, MS Excel, Microsoft Excel, Salesforce Object Query Language, SOQL, Salesforce Data Loader, Workbench, data analytics, business requirements, BRD

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Equal Opportunity

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission to improve health every day, this is a tobacco-free environment.

Remote eligibility

Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.