Job Details

Customer Education Lead (Remote Europe)

About Maisa: Maisa AI is an innovative Agentic Process Automation (APA) Platform that enables enterprises to create and deploy bulletproof AI Agents ("Digital Workers") for automating knowledge-intensive processes. Our flagship product, Maisa Studio, streamlines the creation, deployment, and continuous improvement of AI Agents while maintaining full auditability and explainability through our unique "Chain of Work" approach. We are building the future of enterprise automation with a platform that combines deterministic, code-based steps with AI reasoning, providing transparency and reliability for mission-critical business processes.

The Role

We're seeking a dynamic Customer Education Lead to revolutionize how our clients learn and master Maisa Studio. This is not a traditional training role you'll architect next-generation customer enablement experiences that turn citizen developers and process engineers into AI automation power users. As our Customer Education Lead, you'll own the complete educational journey for our clients, from onboarding through advanced mastery. You'll design and deliver innovative learning experiences that go beyond conventional LMS approaches, embracing modern, Gen Z-inspired methodologies that make complex AI automation accessible and engaging. This role while reporting directly to the COO is initially an Individual Contributor in our flat organization structure, providing you significant autonomy to shape our customer education strategy from the ground up.

Key Responsibilities

Customer Enablement Strategy

• Design and execute comprehensive education strategies that accelerate customer adoption of Maisa Studio
• Create scalable learning journeys for two key audiences: citizen developers (business users) and process engineers (business process consultants) turning AI Automation experts
• Collaborate with the product, customer success and client services teams to identify customer training needs and opportunities
• Develop and maintain training and certification programs that are included in client agreements
• Own Customer Education Through Enablement: Partner directly with enterprise clients to ensure training and certification programs drive measurable business outcomes
• Shape Product Evolution: Collaborate with product and engineering teams to ensure Maisa Studio is intuitive and accessible for non-technical users
• Lead the development of "Maisa Academy," our central hub for learning. Build a vibrant user community where customers can connect, share best practices, and learn from one another
• Partner directly with key enterprise clients to design and co-develop their internal enablement programs, helping them scale Maisa adoption and expertise within their own teams

Hands-On Content Creation & Delivery

• Hands-on experience with instructional design
• Produce engaging, bite-sized learning content including interactive tutorials, case exercises, micro-learning modules, and immersive video experiences
• Host live workshops, webinars, and "Studio Sessions" that bring software functionality to life
• Create gamified learning paths and certification programs that drive engagement and completion
• Develop self-service resources that enable customers to learn independently and at their own pace

Innovation & Analytics

• Pioneer learning approaches that go beyond traditional methodologies think TikTok-style learning, interactive simulations, and peer-to-peer knowledge sharing
• Implement AI-powered chat, search and recommendation systems within our learning platform (inspired by modern LLM-based approaches)
• Track learning analytics and customer success metrics to continuously optimize educational experiences
• Collaborate with product teams to identify knowledge gaps and improve Studio's usability

Required Qualifications

• 5+ years of customer education, training, or enablement experience in B2B SaaS or technology companies
• Background in instructional design, adult learning theory, or educational technology
• Hands-on leadership experience with proven ability to design and execute educational programs from concept to completion
• Modern learning expertise experience with innovative educational technologies, mobile learning, gamification, or Gen Z engagement strategies
• Technical aptitude to understand and explain complex software functionality without being a developer yourself
• AI Fluency: You have a strong understanding of AI, machine learning, and automation technologies, and can speak confidently about their application in a business context
• Content creation skills including video production, interactive content design, and learning path development
• Exceptional communication skills in both Spanish and English, with ability to make complex concepts accessible
• Data-driven mindset with experience using analytics to improve educational outcomes

Desired Qualities

• Experience with automation technologies (RPA, BPM, process mining) or AI/ML platforms
• Knowledge of change management and adoption strategies for enterprise software
• Video editing, graphic design, or multimedia content creation skills
• Startup or scale-up experience in a fast-paced, evolving environment

What We Offer

• Opportunity to shape the future of accountable enterprise AI agents
• Competitive compensation package
• Flat organization focused on impact rather than hierarchy
• Work with cutting-edge computational AI technology
• Dynamic, experienced team of technical experts
• Continuous learning in the rapidly evolving field of Agentic AI