Job Details

Overview

The Clinic/Provider Partnerships Analyst leads the gathering and interpretation of contact center performance and quality data; while collaborating with department and clinic leadership to develop proactive action plans for MCV departments and clinics. The analyst will interface directly with department and clinic management to guarantee routine and emergent provider needs are met in a quick and efficient manner. As a member of the Provider Relations Team, the analyst helps to foster a world-class customer service environment while promoting collaboration within and among VCU Health departments and clinic operations.

Experience

• Experience REQUIRED: Minimum 2-3 years of progressively responsible positions in health care administration in a university or hospital setting
• Advanced proficiency in Microsoft Office

Experience PREFERRED

• Three (3) years experience in progressively responsible positions in health care administration in a university or hospital setting
• Advanced experience using business intelligence tools, i.e. Cognos, Avaya, Power BI, Tableau

Education/Training

• Education/training REQUIRED: Bachelors Degree in Business, Statistics, Healthcare Management or related field from an accredited program. A combination of education and experience may be considered in lieu of the degree.
• Education/training PREFERRED: Masters Degree in Business, Statistics, Healthcare Management or related field from an accredited program.

Independent action(s) required

• Must be willing and able to travel (15-20%) as needed.
• Strong interpersonal skills to assist, support and collaborate with a variety of work teams.
• Strong analytical and critical thinking skills to assist in the development and execution of new and ongoing engagements.
• Ability to manage and be responsible for shifting business priorities, demands and timelines.
• Ability to deliver clear and concise presentations and communicate effectively both verbally and in writing with a variety of key stakeholders
• Advanced proficiency in Microsoft Office.

Other

• Supervisory responsibilities (if applicable): N/A
• Additional position requirements: N/A
• Age Specific groups served: N/A

Physical and Wellness Requirements

• Physical: Lifting 20 lbs
• Activities: Prolonged sitting, Walking (distance)
• Mental/Sensory: Strong recall, Reasoning, Problem-solving, Speak clearly, Write legibly, Reading, Logical thinking
• Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.