Job Details

Patient Care Coordinator

The Patient Care Coordinator serves as a key liaison between patients, healthcare providers, and program stakeholders. This role focuses on improving patient access to prescribed therapies by navigating reimbursement processes, affordability support, and program enrollment. The coordinator will build strong relationships with providers and patients, ensuring seamless communication and support throughout the care journey.

Key Responsibilities

• Advocate for patients regarding program enrollment, reimbursement, affordability support, and therapy access.
• Serve as the primary contact for assigned healthcare providers, offering ongoing support and program information.
• Partner with prescribers and patients to eliminate non-clinical barriers to therapy access.
• Maintain accurate records in compliance with program standards and regulations.
• Understand and communicate payer types including commercial, Medicare, Medicaid, VA, and DoD.
• Act as a regional liaison to client contacts, including sales representatives.
• Escalate complex cases per program guidelines.
• Provide exceptional customer service while representing the brand and program.
• Collaborate with Program Management and Clients to share insights on patient status, provider feedback, and program effectiveness.
• Educate and advocate for patients to improve health outcomes.
• Uphold confidentiality and ethical standards in all interactions.
• Resolve conflicts professionally and efficiently.
• Perform other duties as assigned.

Required Skills

• Customer Service & Call Center Experience
• Prior Authorization & Insurance Verification
• Medical Terminology & Claims Processing
• Medicare & Medicaid Knowledge
• Healthcare Customer Service
• Pharmacy Benefit Understanding
• Patient Registration & Case Management
• Bilingual (Preferred)

Qualifications

• Minimum 3 years of experience in the healthcare industry.
• Experience in medical or healthcare settings preferred.
• Familiarity with reimbursement processes and patient care coordination.
• Strong communication and relationship-building skills.
• Positive, flexible, and eager to learn.
• Professional, organized, dependable, and self-sufficient.
• Strong time management and attention to detail.
• Comfortable in fast-paced, call center environments.
• Tech-savvy and proficient with computer systems.
• Must be amenable to complete 3 months of onsite training - role will be fully remote after the training.

Pay and Benefits

The pay range for this position is $23.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Morrisville, NC.

Application Deadline: This position is anticipated to close on Sep 9, 2025.

About TEKsystems

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.