Job Details

About Fetola

Fetola is a business growth specialist dedicated to empowering small and medium-sized enterprises (SMEs) to build lasting impact, create jobs, and drive inclusive economic growth. With over 15 years of experience, our mission is to equip purpose-driven entrepreneurs with the tools, mentorship, and networks they need to thrive.

We are a dynamic, values-driven organization recognized for innovation, impact, and integrity. If you are passionate about excellent service, supporting entrepreneurs, and being part of a team that changes lives, Fetola is the place for you.

Role Overview

As a Remote Client Service Representative, you will be the first point of contact for entrepreneurs, partners, and stakeholders engaging with Fetola. You will provide exceptional customer service and administrative support, ensuring every interaction reflects professionalism, empathy, and Fetola's commitment to excellence.

This is a remote role, offering flexibility and the opportunity to contribute to a global mission from anywhere.

Key Responsibilities

• Respond promptly to client inquiries via phone, email, and virtual platforms.
• Provide clear, professional, and friendly guidance to entrepreneurs and partners.
• Maintain accurate records of client interactions in Fetola's CRM systems.
• Assist in onboarding new SMEs and partners, ensuring a smooth experience.
• Support program coordination, workshops, and mentorship initiatives as needed.
• Collaborate with internal teams to escalate and resolve client concerns effectively.
• Deliver regular feedback and insights to management to improve client service.

• 1-2 years of customer service or receptionist experience (remote experience a plus).
• Excellent communication skills (verbal and written).
• Strong problem-solving, multitasking, and organizational abilities.
• Tech-savvy with proficiency in Microsoft Office, CRM platforms, and remote communication tools (Zoom, Teams, Slack, etc.).
• A self-starter with the ability to work independently and manage time effectively.
• Passion for providing excellent client service and supporting business growth.

• 100% Remote Work Environment - flexibility to work from anywhere.
• Professional growth through mentorship, training, and exposure to high-impact projects.
• Opportunity to contribute to meaningful and lasting business transformation.
• Supportive and values-driven team culture.
• Competitive remuneration package.

• 401(k) retirement plan
• Health, dental, and vision insurance
• Paid time off and flexible schedule
• Tuition assistance
• Work-from-home opportunity
• On-the-job training
• Bonus and performance incentives

• Monday to Friday
• Full-time and part-time options available
• No weekends required unless otherwise scheduled