Job Details

Overview

Pay Range: $71.16hr - $86.14hr

Responsibilities

• Define program success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality.
• Collaborate with senior customer leaders and NTNX services leaders to define the program governance (controls) in accordance with customer requirements
• Coordinating and driving sub projects and work streams inclusive of their interdependencies.
• Lead architects and resourcing team to schedule internal and external consulting resources to drive multiple work streams.
• Develop detailed project plans to put services in a logical order of operations, considering dependencies, predecessors, and successors while also utilising the LOE to determine duration; monitoring and tracking progress with project plans.
• Manage the program scope, schedule, changes, costs and closeout using appropriate verification techniques.
• Anticipate and proactively resolve challenges to program budget and timeline.
• Measure program performance using appropriate tools and techniques.
• Manage and track program issues, actions and risks accordingly.
• Communicating progress both internally and externally.
• Managing the relationship with the client and all internal and external stakeholders
• Utilise client facing status meetings to manage customer expectations, escalate issues and risks, and drive program activities forward.
• Develop client program status reports and distribute on regular intervals
• Internally forecast program revenue accurately on a quarterly basis and regularly maintain configurables within system of record
• Create and maintain comprehensive program documentation
• Collaborate with project managers worldwide to improve PM efficiency
• Foster relationships with clients enabling future account sales
• Expertise in multiple project dashboard creation and presentation to all levels of stakeholders and management including executive and C level leadership
• Manage Customer satisfaction by ensuring world class project delivery
• Managing stakeholders' communication and develop appropriate communication plans, report and escalate to management as needed

Qualifications

• Candidates should have a minimum of 8 years of industry experience.
• Broad experience with managing complex projects of a variety of hardware, software, infrastructure, and cloud platforms and platform integrations
• Exceptional organizational skills including ability to plan, attention to detail, facilitation, time management, leadership and multitasking skills
• Ability to work with clients and stakeholders to identify business objectives and align program deliverables to them.
• Ability to align the deliverables (outputs) to the program's outcome.
• Proven ability to problem solve and be dynamic in complex situations.
• Self starter with intense drive for improvement and delivering results.
• Strong working knowledge of Microsoft Office and Project planning tools
• Proficient with Agile project management.
• Experience using change management processes for dynamic professional services projects.
• External customer-facing management experience (including partners).
• Internal customer relationship management experience (i.e. sales, pre-sales, advisory services).
• Experience managing multiple programs, projects, and clients in parallel is required
• Working knowledge with tools like NetSuite and Salesforce a plus .
• Ability to adopt new processes and tools.
• PMP required, PgMP a plus.