Job Details

Job Summary

Analyze user needs and requirements, procedures, and problems to automate processing to improve current and future computer systems and operations university-wide and Lab-wide. Provides technical support to university computer users and academic computing labs for hardware, software, and first-level network connectivity issues.

Primary Responsibilities

• Provide both remote and in-person technical support, ensuring prompt and efficient resolution of IT and AV-related issues.
• Perform hands-on troubleshooting and fixes, including hardware/software installation, upgrades, system configuration, file backups, and security remediation (e.g., virus mitigation).
• Install, configure, and maintain Windows and Apple-based systems, printers, copiers, scanners, and other hardware/software resources, ensuring functionality and compliance with licensing requirements.
• Manage regular system maintenance tasks such as software updates, patches, drivers, backups, and network monitoring, resolving issues caused by malfunctions or network interruptions.
• Assist in IT security support and help maintain accurate IT asset records, including inventory tracking, equipment transfers, surplus, and disposal.
• Provide guidance and training to users on supported software, hardware, and tools, creating and updating technical documentation for knowledge base purposes.
• Collaborate on IT projects such as system upgrades, migrations, and deployments.
• Set up, test, and tear down AV equipment (e.g., projectors, displays, sound systems, cameras, switchers) for classrooms, meetings, events, and presentations.
• Provide real-time AV support during live events, troubleshooting audio/video issues, assisting rehearsals, and ensuring systems meet event requirements.
• Maintain, clean, and store AV equipment, track inventory levels, and update equipment management records.
• Support senior IT and AV staff with specialized system configurations and contribute to documentation, reports, and process improvements.
• Maintain accurate logs of equipment usage, service schedules, and technical problems.
• Participate in on-the-job training and assist with the adoption of new technologies.
• Must exemplify the University Honor Code, including dress and grooming standards. Preference will be given to students who can work during academic breaks.
• Perform other related duties as assigned.

Education

Lower Division Courses Completed

Work Experience

3 Months of Directly Relevant Experience

Physical Demands

Typically, in an air-conditioned professional office environment.

Frequently visits other employees' workstations and locations.

Must be able to lift and/or move up to 50 pounds.

Base Rate Per Hour: 14.50

*Must exemplify the university Honor Code, including the Dress and Grooming Principles and Expectations

*Preference will be given to students who can work during academic breaks