Job Details

Overview

Join to apply for the Bilingual Social Media Content Specialist - ENGLISH/SPANISH - REMOTE US role at ICUC.

ICUC is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class social media expertise and help clients bring their brand stories to life. ICUC is a fully remote company and has been since day one.

We are looking for experienced bilingual Social Media Content Specialists who can work a combination of shifts (days, evenings, overnights) throughout the week and on weekends, to join our growing team.

What awaits you?

Responsibilities

• Review, monitor, moderate, and respond to comments on clients social channels (Facebook, Instagram, etc.) in line with each clients brand voice.
• Craft creative written content to encourage participation and increase engagement across clients social channels.
• Provide clients audiences with an excellent experience through the clients social channels.
• Escalate issues, observations, opportunities, and insights through the relevant channels.
• Understand each clients social media strategy, tone-of-voice, and brand guidelines to communicate with their audience efficiently.
• Ensure the online community's safety policies and brand guidelines are followed by all members.

Qualifications

• Native fluency in English AND Spanish.
• Exceptional written communication (spelling, grammar, syntax) in English AND Spanish.
• Residency in the USA.
• Open and flexible availability to work a combination of the eight-hour shifts noted (days, evenings, overnights) throughout the week AND weekends.
• Professional experience moderating and engaging across social media platforms.
• Experience writing, editing, and creating engaging written content in the social media space using brand voice while following guidelines.
• The ability to tailor your written tone and voice to match each customer.
• Exceptional customer service skills.
• Knowledge of, experience with, and interest in content moderated in multiple industries.
• Reliable high-speed internet with no data restrictions.
• An active Facebook account.

Note: Full-time (32-40 hours per week) and part-time (24-32 hours per week) opportunities are available. All shifts are 8 hours in length with the expectation to work a combination of the shifts/days outlined above.

Additional Information

• Hourly pay range: $14.75 to $15.00 USD. Actual pay based on experience, knowledge, and skills.
• ICUC is committed to equal employment opportunities and inclusive workplace practices. We encourage applications from candidates of all abilities and backgrounds.

Location: USA - Remote - Arizona
Brand: ICUC
Time Type: Full time
Contract Type: Permanent

We are committed to supporting candidates with disabilities during the recruitment process. If you need accommodation, please contact the recruiter.