Job Details

Overview

Do you instinctively spot broken links, layout issues, or pricing inconsistencies when shopping online? Are you energized by behind-the-scenes work that keeps digital experiences running flawlessly? Have you been searching for a way to combine your attention to detail with a passion for motorsports? If you're nodding your head, you may be the eCommerce Operations Support Specialist that were looking for.

Apex Wheels is a leading provider of high-performance motorsport wheels for driving enthusiasts and track day warriors. Our mission is simple: deliver wheels with real, measurable performance and protect consumers from an industry full of misleading, style-over-substance products. We're a 17-year-old, remote-first, DTC company with a team of 40+ based across the U.S., and were just getting started.

Objective

Our eCommerce team is taking on critical initiatives and we need you to help us move fast and avoid breaking things. This role is a new position that will free up our eCommerce Director and Systems Admin by owning three core areas:

• QA and bug triage for our eCommerce platform
• Backend product data integrity and maintenance
• Analytics support for the Marketing and eCommerce teams

Responsibilities

Youll be our first line of defense for identifying bugs and validating site changes. Your task is to find, prevent, and monitor issues that frustrate customers, disrupt sales, or waste team resources. Your work will involve a complex headless tech stack where changes can have unforeseen consequences. You will:

• Design and implement a thorough QA plan for feature releases and major launches
• Proactively QA the website, product pages, and promotions to spot technical issues or UX friction
• Test new site features and document known and unknown impacts
• Triage, investigate, diagnose bugs; log clear, actionable tickets using Notion (external) and/or ClickUp (internal)
• Collaborate with external developers and follow through to bug resolution
• Maintain a release change log with visuals to track updates
• Support development of a scalable QA process for future feature rollouts
• Serve as the central contact for internal bug reports and UX feedback
• Coordinate bug priorities and project timelines with internal and external teams
• Provide regular updates on blockers, launch readiness, and QA outcomes
• Draft clear, technically precise developer documentation
• Follow up on bugs through resolution and provide timely internal updates

eCommerce Operations Support

• Maintain accurate, up-to-date product data (SKUs, pricing, fitment, availability) across systems
• Partner with Customer Service to clean backend customer and order data
• Ensure frontend product info aligns with backend system data and inventory status

Reporting & Analytics

• Assist with monthly marketing and eCommerce performance reports
• First-pass analysis of performance trends and campaign outcomes
• Flag data anomalies and contribute insights for continuous improvement

Who are you?

• You have a strong eye for detail and naturally gravitate toward QA work
• You prefer behind-the-scenes execution but communicate and collaborate proactively
• Youre highly organized, independent, and accountable for your workload
• You spot errors others miss and enjoy fixing them
• You value variety in your workday, but can handle periods of repetitive tasks and defined priorities
• You thrive in a fast-paced DTC environment where your work directly impacts CX and revenue

Qualifications

• High school diploma; preference to candidates with a Bachelor's degree in a related field
• 2+ years in eCommerce QA, operations, or digital merchandising
• 5+ years work experience in a professional setting
• Experience QAing across devices using tools like BrowserStack or equivalent
• Experience with Magento or Shopify backend administration
• Skilled with technical documents, spreadsheets, Google Workspace, screen recording tools, and annotated screenshots
• Project management experience using ClickUp, Notion, or similar tools
• Comfortable writing technical documentation for development teams
• Experience in the automotive, motorsports, or enthusiast eCommerce space is preferred
• Exposure to marketing tools like Google Analytics 4, Mailchimp, Meta Ads Manager, Looker Studio, Post Affiliate Pro or Sprout Social
• Understanding of pre-order workflows, variant management, or inventory syncing

Benefits

• Compensation: Full-time, hourly non-exempt, $55,000 - $65,000 for junior-level and up to $80,000 for mid-level, depending on location and experience
• Medical Benefits: We cover 100% of monthly premiums for employees and dependents on base plans, with additional options and potential access to an HSA
• Dental and Vision: 100% of base plan premiums for employees, with affordable buy-up options
• 401(k) with Company Match: Generous matching after 6 months of full-time employment
• Paid Time Off: Vacation accrues from day one; sick leave accrues; 11 paid holidays including Juneteenth and Indigenous Peoples Day
• Track-Day Reimbursements: Reimbursements for HPDE, autocross event fees, and more
• Employee Discounts: Discounts on Apex products and swag for employees and friends/family
• Work Remote: Remote work from anywhere in the contiguous US
• Casual Environment: Casual in-office dress and opportunities to participate in events like karting and sim racing

About the Work Environment

We anticipate up to quarterly travel to participate in company events, either off-site or in our office in Pleasanton, CA. While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Regular, predictable attendance is required. You'll have a high degree of control over your working environment, as youll be primarily working from your home office.