Job Details

Customer Success Manager

Healthie powers virtual-first care delivery, improving access to healthcare and enabling better healthcare outcomes through technology.

We build infrastructure that all healthcare organizations need to perform virtual-first care. Between our EHR, scheduling, and patient engagement solutions, Healthie's API-first approach makes it easy for organizations of every size to build, customize, and scale their business.

Today, we support thousands of organizationsranging from small private practices to digital health startups and multi-billion-dollar healthcare companies. Leveraging Healthie, our customers deliver care to millions of patients across the full spectrum of healthcare services from preventative health and wellness to complex chronic care management.

Healthie is seeking a hands-on, proactive Customer Success Manager (CSM) to join our Enterprise team to build strong, lasting relationships with our largest enterprise customers in the digital healthcare space. This customer-facing role is critical to driving adoption, ensuring satisfaction, and identifying opportunities for growth and retention.

As the primary point of contact after implementation, you'll act as a trusted advisor to our customers, helping them achieve their business goals and maximize the value of Healthie's platform. Day-to-day, you'll oversee account health, manage renewals, identify and drive expansion opportunities, conduct quarterly business reviews, provide tailored product guidance and proactively address risks to ensure a seamless customer experience. You'll also work cross-functionally with teams like Implementation, Solutions Engineering, Product and Support to address challenges, deliver solutions, and continuously enhance the customer journey.

If you're passionate about building relationships, driving results, and contributing to a high-performing team, this role is for you. Reporting to the Director of Customer Success, this position is ideal for someone with expertise in healthcare workflows, a customer-first mindset, and the ability to deliver measurable outcomes in a fast-paced environment.

Details

• This is a full-time, hybrid position, located in our NYC HQ.
• The base salary for this role is $95,000 - $125,000 per year.
• U.S. work authorization is required and Healthie does not provide sponsorship.

About You

• You have 5+ years of experience in customer success, account management, or a related role, with a proven track record of driving adoption, retention, and achieving renewal and growth targets.
• You bring 2+ years of experience in digital healthcare services, ideally in an EHR/EMR environment, with familiarity in healthcare workflows, digital health solutions, and regulatory requirements (e.g., HIPAA).
• You excel at building strong relationships with multi stakeholders, leading with influence, and fostering collaboration with customers and colleagues.
• You have exceptional written and verbal communication skills, simplifying complex topics for diverse audiences.
• You thrive in fast-paced, self-directed environments with a bias toward execution and delivering results.
• You are passionate about healthcare and committed to improving patient outcomes and experiences.
• You embody Healthie's core values (Respect, Reliability, Resilience), incorporating them into your work and interactions.
• You are driven, resilient, and relentless in your focus on delivering exceptional results while maintaining high standards of excellence.

Interview Process

• Quick chat with Katie, Director of Talent (20 minutes)
• Interview with Emma, Director of Customer Success (30 minutes)
• Interview with Tariq, COO (20 minutes)
• Group Presentation with Emma, Tariq, & available members of CSM team (1 hour)
• Meet with Erica, CEO + cofounder (20 minutes)

Reference checks

To learn more about Working at Healthie & our benefits, click here.

Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day.