Job Details

About the job Call Center Representative - REMOTE

Top Gun Staffing Group LLC has partnered with a full-service Third-Party Administrator in the Greater Boston area to help them identify a dedicated and enthusiastic Call Center Representative to join their team on a contract-to-hire basis! This position is 100% remote!

In this role, you will serve as the first point of contact for employees seeking assistance with their benefits. You will provide exceptional customer service, answer benefit-related inquiries, and resolve any issues to ensure our employees fully understand and maximize their benefits.

Key Responsibilities:

• Answer incoming calls and respond to benefit-related inquiries from employees and providers.
• Provide detailed information on health, dental, vision, retirement, and other benefit plans.
• Assist employees with enrollment, claims, and benefits-related issues.
• Conduct thorough research to resolve complex benefit questions and issues.
• Educate employees on benefit options and processes.
• Document all interactions and maintain accurate records in the system.
• Collaborate with other departments to address and resolve employee concerns.
• Stay up to date with changes in benefit plans, policies, and procedures.
• Participate in training sessions to enhance product knowledge and customer service skills.

• High school diploma or equivalent; associate degree or higher preferred.
• Previous customer service experience, preferably in a call center or benefits-related role.
• Strong communication skills, both verbal and written.
• Ability to handle confidential information with discretion.
• Excellent problem-solving and analytical skills.
• Proficient in using computer systems and navigating multiple software applications.
• Detail-oriented with strong organizational skills.
• Ability to work independently and as part of a team.

• The Call Center is open Monday - Friday, 8:00AM - 6:00PM ET. You will be assigned one of the following 37.5-hour shifts upon commencing employment based on needs of the business: 8:00AM - 4:00PM | 8:30AM - 4:30PM | 9:00AM - 5:00PM | 9:30AM - 5:30PM | 10:00AM - 6:00PM