Job Details

Customer Service Coordinator - Estates

Work from home opportunity for a Customer Service Coordinator at Capital One. This role offers the convenience of working virtually at home. Candidates must live within a 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice: 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE), 56301 (St. Cloud, MN). More than just a bank, more than just a career. Your voice is our voice. We'll champion you. The best people listen and then say, "How can I help?" That's what we do at Capital One. It's how we take care of our customers. It's how we're changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn't be. Our Customer Care team is supported and empowered to be the best people to people. And we'll have your back every step of the way. That's life at Capital One. More than just training, more about you. At Capital One, it's important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you'll find that successful associates at Capital One will:

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
• Demonstrate a strong customer focus rooted in empathy
• Communicate effectively with peers, management and customers
• Exercise good judgment and independent decision-making skills
• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
• Be proactive, have effective time management and organizational skills
• Display dependability with a solid attendance record

Compensation: $21 per hour

More benefits, more health, more wealth, and more life. Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something. Medical, dental, vision, prescription coverage, day 1 flexible schedule options, paid time off, wellbeing offerings such as backup childcare and mental wellness support, tuition reimbursement, paid training and development offered quarterly, flexible spending account, life insurance, disability insurance, 401 K and stock purchase plan.

"At Capital One, we strive to attract the best people to give them the opportunity to be great." - Rich D. Fairbank, Chairman, Founder and CEO

We believe in the power of one. Work & culture at Capital One.

Basic qualifications:

• High school diploma, GED, or equivalent certification
• At least 2 years customer service or call center experience
• At least 1 year of experience using Google Suite or Microsoft Office

Preferred qualifications:

• At least 3 years of customer service or call center experience
• At least 6 months of experience in the financial industry

Work from home technology requirements:

• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by cable or fiber internet service providers (ISP). Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
• Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered.

Work from home location requirements:

• Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE) or 56301 (St. Cloud, MN) and report in person, when required, with at least than 24 hours notice.
• We are unable to consider applicants who: do not maintain network-compatible internet access, live or work beyond the 100 mile radius of their dedicated location, or live or work in the state of California.
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• Plano, TX: $43,680 - $43,680 for Customer Service Coordinator
• Chesapeake, VA: $43,680 - $43,680 for Customer Service Coordinator
• Tampa, FL: $43,680 - $43,680 for Customer Service Coordinator
• Lincoln, NE: $43,680 - $43,680 for Customer Service Coordinator
• Las Vegas, NV: $43,680 - $43,680 for Customer Service Coordinator
• Wilmington, DE: $43,680 - $43,680 for Customer Service Coordinator
• Richmond, VA: $43,680 - $43,680 for Customer Service Coordinator
• St Cloud, MN: $43,680 - $43,680 for Customer Service Coordinator

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.