Job Details

Residential Specialist

The Residential Specialist for the Safe House program, is a Full time 40 hours a week non-exempt position. The Residential Specialist performs the essential functions as indicated in this job description and is supervised by the Program Manager. During their assigned shift and as directed by the Program Manager, the Residential Specialist is responsible for the up-keep of the facility to meet program and licensing standards. The Safe House program at the Kona/Captain Cook location provides services to adolescent male residents. The Program also collaborates with other agencies and resources within its community. Services and activities are developed to support the specific needs of the youths in placement at the Safe House program. The Residential Specialist supports the goals of the Safe House program through the essential functions indicated in this Job Description.

Minimum & Essential Qualifications:

• High school graduate.
• At least 3 years experiences working with troubled or at risk youth; or 3 years experiences working with clients within a residential and/or social service setting; or some combination thereof.
• Valid Hawaii driver's license.
• Valid TB & Pre employment medical clearance.
• Valid First Aid and CPR certification.
• DHS FBI/Criminal History & CAN cleared.
• Meets Salvation Army standards as an authorized driver.

Desired Qualifications:

• Associates degree in human services or related field; or two years college level studies in human services field and one year experience working with juveniles, or Bachelor's degree in human services or related field.
• Completion of Professional Residential Child Care and Youth Care Certification.
• Demonstration of other certifications or trainings completed necessary for position.

Essential Functions:

• Ensure up keep of facility to meet program and licensing standards. Report any unmet conditions to the Program Manager.
• In concert with Program Manager, schedule group program activities for after school, weekends, holidays, and vacation.
• Must ensure proper supervision and monitoring of all client residents at all times during assigned work shift.
• Ensure completeness of resident files and program files.
• Maintain consistency in program miles and procedures.
• Monitor resident service contracts to see that resident and family needs are met with all agencies involved with resident during placement in facility.
• Ensure all programs and resident needs are met on a continuing basis. Reporting to Program Manager the staff's training needs.
• Transport resident to and from school, job, and appointments in absence of Residential Assistants.
• Complete required daily reports/consultation on each resident.
• Monitor phones, visitors, workers, parents and handle emergencies and crisis calls.
• Aid Program Manager with supervision of Residential Assistants and volunteers.
• Do intake/discharge interviews. Orientates new residents/check resident's safe arrival after discharge.
• Facilitate scheduled house/group meetings/fire drills and documentation thereof.
• Serve as a crisis counselor while on duty -- on the phone or in person with youth and/or parents.
• Model behavior, including communication process, decision making, working out problems, discipline, order, organizational skills, cleanliness, respect for property or others, work and education. Maintain professional worker/resident and staff relationship and boundaries at all times.
• Supports the service plan provision of resident clients developed and established by the Program Manager.
• Participate in individual, group, family counseling sessions when appropriate, upon request of the resident, primary worker and family.
• Maintain all required documentation relating to resident and provide monthly program summary and statistical data to Program Manager.
• Be involved in public information campaign and assist in representing the agency in the community.
• Attend meetings, workshops, retreats, conferences, growth groups, etc., as scheduled or required.
• Grocery shopping and menu planning for the Safe House. Supervision of residents in meal preparation.
• Must be able to professionally and assertively manage client at risk behavior problems.
• Must be able to work on all assigned work shifts rotations including morning to afternoon, afternoon to evening, evening to early morning, and weekends.
• Duties are to be performed in the Safe House facility.
• Performs other duties and tasks as assigned by Administration.

Skills and Personal Qualities:

• Willingness to accept and implement The Salvation Army philosophy.
• Personal attributes: Good/sound judgment, dependability, initiate understanding, firmness, caring organizational skills, high energy level and ability to work under conditions of stress.

Mental Demands:

• Work under stressful conditions.
• Interact with others with courtesy and tact.
• Relate to wide range of people and situations including youth, parents, agency workers, police, school personnel, etc.
• Work within an interdisciplinary team concept; participate in staff training and growth group.
• Manage and prioritize multiple projects in an organized and efficient manner.
• Respond to crisis situations in a calm and effective manner.
• Complete projects on schedule.
• Maintain confidentiality.
• Maintain regular and punctual work attendance; may require flexible schedule, including evenings and weekends.

Physical Demands:

• The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25-50 pounds and occasionally more than 50 pounds; traveling by airplane.
• Provide safe restraints of youth involved in physical confrontation situations.

Communication Demands:

• The position requires talking to co-workers, clients, vendors; requires written communication to and from co-workers, clients, vendor; talking on the telephones; requires responding to written or verbal requests of co-workers, clients, and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies.
• Ability and skill in communicating with people of different cultures/ethnicity.

Skills/Technical Knowledge:

• Prioritize multiple work tasks to meet tight deadlines.
• Use office equipment such as computers, photocopiers, scanners, calculators, etc.

Description of Work Environment:

• Most work will be indoors at Family Intervention Services. Attendance at trainings, both in Hawaii and on the mainland, may be required.

Notes:

• The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job.