Job Details
Bilingual (Japanese) Specialist
2025-08-13 DaVita all cities,HIThe Specialist provides support to local channel partners and their advertising partners through thought leadership, a thorough understanding of each program's guidelines and expertise in both program administration and customer service.
This role is critical to our global client and customer success and each individual must be focused on serving as a brand ambassador, collaborating with internal and external team members, controlling quality, identification of potential risk and issues, being the voice of the customer, and providing excellent customer service.
Duties/Responsibilities:
Review marketing materials against an established set of guidelines and brand standards, enter results into a database, and communicate results of the review to advertisers
Work with many clients and customers (primarily via phone, chat, and email) to understand their marketing needs.
Maintain accurate profile and communication records with proactive recognition and reporting tied to support and actions provided.
Coach customers and advertising partners in creating and submittingbrand-enhancingcontent and program-abiding documentation
Collaborate with team
Participate in idea-sharing and brainstorming sessions
Provide ongoing feedback, both internally as well as proactively communicating status and recommendations to customers
Perform website functionality checks
May perform quality control checksto ensure accuracy and compliance with program guidelines (QC)
Qualifications:
Must reside in Hawaii
Bachelor's degree in business, communication, journalism, marketing or related field
Less than 1 year marketing or advertising experience (entry-level)
Some remote-work experience preferred and demonstrated ability to work independently
Established technical competence including experience with Microsoft Word, Excel, and Outlook
Strong attention to detail and excellent time management
Solid verbal and written communication skills
Exceptional client and customer service skills
Ability to organize work, multitask and meet deadlines
Exceptional ability to work within a team environment
A natural curiosity and eager desire to learn
This role offers a salary range of $37,000-$45,000 annually, based on experience, skills, and internal equity, in compliance with Hawaii state law.