Job Details

Position Title: WAIT HELP

Status: NON-EXEMPT

Location: STORE LOCATIONS

OVERVIEW

Zippy's core purpose is to “share Hawaii” by being committed, humble, passionate, supportive, and integrative. All employees are responsible for Ka Hana Pono: do the right thing and work in the right way.

RESPONSIBILITIES

Wait Help staff are responsible for reporting to store management and ensuring all guests are well taken care of. The position provides courteous and efficient guest service throughout the dining experience.

JOB FUNCTIONS

• Effectively handle assigned sections by greeting guests, taking orders promptly, accurately inputting orders into the POS, and processing guest checks and payments properly.
• Serve food to guests, refill drinks, and bus tables promptly after guests leave.
• Be knowledgeable about menu items, ongoing promotions, and special menu items; answer guest inquiries confidently.
• Maintain communication with kitchen staff and inform guests of their order status.
• Prepare and serve beverages and desserts.
• Maintain a safe and sanitary work and guest area through regular cleaning, organizing, and replenishing necessary items.
• Perform other duties as assigned by management.

QUALIFICATIONS

Scheduling

• Meet assigned shift requirements.

Physical Activity

• Regularly push, pull, and carry objects.
• Stand and walk for 6-8 hours.
• Reach at shoulder level and below waist constantly; above head occasionally.
• Bend downward or forward at waist or knees occasionally.
• Communicate instructions verbally through talking and listening.

Physical Requirements

• Light work, exerting up to 20 pounds of force.

Visual Requirements

• Ability to visualize accuracy, neatness, and thoroughness.
• Close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment.

Pre-Employment Requirements

• Passed a tuberculosis (TB) skin test within 12 months of hire or be at least 16 years old.
• Pass a drug screening test.

Environmental Conditions

• Work in an air-conditioned environment.

Education

• High school diploma or equivalent preferred.

Experience

• Previous cash handling preferred.
• At least 1 year experience as a host or server preferred.

Necessary Skills

• Basic math and writing skills.
• Ability to interact with guests and co-workers in a friendly, enthusiastic, and outgoing manner.
• Ability to work independently or as part of a team.
• Problem-solving and critical thinking skills.
• Proficiency in reading, writing, speaking, and understanding English.

Necessary Attributes

• Trustworthy with company property.
• Enjoys multi-tasking in a fast-paced environment.
• Punctual and dependable.