Job Details

Provide efficient, friendly service to all of our customers. Promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers. Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges. Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times. Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies. Determine flight close-out time and prepare, complete, and check various flight forms for accuracy. Conduct agent observations and associate activities. Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation. Maintains supplies and inventory control logs. Prepares customer...Customer Service, Agent, Lead, Retail, Customer