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Join to apply for the Field Service Representative role at Iron EagleX, Inc.

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Overview

Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology, delivers agile IT and Intelligence solutions. Combining small-team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user-focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments.

Overview

Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology, delivers agile IT and Intelligence solutions. Combining small-team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user-focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments.

Responsibilities

Job Description:Iron EagleX is seeking talented operations and intelligence professionals with technical experience to join our team in Hawaii. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting to support the implementation of a unique operationally focused software solution. You will work side-by-side with analysts to train and mentor users, engage with key stakeholders, troubleshoot technical issues, and ensure critical deployment insights are shared with team members. This may take the form of embedding with users across the world as well as downloading your insights directly with engineering team members. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success.Job Duties Include (but not limited to):

Provide desk-side training to analysts.

Train analysts/operators in a classroom setting.

Staff the Help Desk: respond to user requests and work with thePalantirengineering team to troubleshoot issues.

Provide feedback to thePalantirengineering team about product.

Qualifications

Required Skills & Experience:

Experience fusing intelligence capabilities in support of operations.

Technical background with working knowledge of HTML, Ruby, Python and/or Java, Microsoft Excel as well hardware, networks, and server administration.

Prior experience withPalantirGotham required. Additional experience withPalantirGaia andPalantirFoundry is a plus.

Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner.

Ability to travel domestically 25% of the time.

Ability to work independently and as part of a team.

Strong knowledge of Excel.

Military/Special Operation/Law Enforcement experience, specifically in the Pacific, is a plus.

Education & Certifications

Due to US Government Contract Requirements, only US Citizens are eligible for this role.

Security Clearance

An active TS required, TS/SCI preferred.

Benefits

National Health, vision, and dental plans

20 days of PTO and 11 paid holidays

Life Insurance

Short – and long-term disability plans

401(K) retirement plans

Incentive and recognition programs

Relocation opportunities

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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