Job Details

We are looking for a proactive and dynamic people manager to join as our Team Lead, Sales. You will be the primary conduit between the Product Sales Manager, the Regional merchant team, the product brands and the customers. You will supervise, mentor and develop a cross‐functional sales team, and foster a service environment to create the luxury service experience for our customers. You will demonstrate the ability to lead and role model our highest standard of service quality.

Enhance Selling and the Customer Experience

• Assist the Product Sales Manager(PSM) to drive sales; work with the PSM on ways to increase team productivity
• Partner with the Platinum Services team to enhance the customer experience

Team Management

• Ensure your team has clear goals and objectives which remain focused on the customer experience and productivity targets
• Supervise sales floor; manage team visibility on the shop floor for optimal staffing and floor coverage
• Liaise with the Assistant General Manager (AGM) Sales on staff coverage and job duty scheduling needs
• Encourages team to meet or exceed location sales & profitability targets; be a role model on desired sales behavior

Product Management

• Maintain high standard of product and brand knowledge among your team
• Maintain floor presentation to meet or exceed brand and DFS requirements
• Provide feedback to PSM when supporting the development and execution of merchandise strategy, e.g. promotions, seasonal buys, etc. as required
• Set and maintain appropriate Presentation Stock (PS) levels

Ideal Candidate

• Degree or an equivalent combination of education; or work experience sufficient to successfully perform the essential tasks of the role
• 1 – 2 years' experience in the luxury detail; team leadership experience within retail or service industry preferred
• Strong interpersonal skills and be able to work well with people at various levels
• Possess an outgoing and assertive personality, with a desire to lead and inspire their teams
• Possess a passion for the brands and products you represent
• Good communication skill, both spoken and written

On November 7, 1960, Robert Miller and Charles Feeney opened the firstDuty Free Shoppersstore at Hong Kong airport. At a time when travel retail was only in its infancy, the pioneering vision of two American entrepreneurs meant DFS could offer travelers on stopovers high-quality duty-free products. In 1972, the House built on its success by launching its first DFS Gallerias in downtown Honolulu and Hong Kong. These outlets, renamed “T Galleria by DFS” in 2013 in honor of the traveler, offer exclusive services and a unique shopping experience in the heart of the world's biggest cities. The House endeavors to convey the founders' passion for traveling and service, and since day one, has developed innovative merchandising concepts that have enabled it to forge partnerships with the biggest high-quality brands. With over 400 points of sale around the world, spread across 15 major airports and 18 T Gallerias centered in the heart of the most desired destinations, DFS is now the leading luxury travel retailer in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.

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