Job Details

A Front Office Rooms Control Clerk is responsible for organizing and overseeing all tour group arrivals/pre-check in groups to ensure total group satisfaction. Ensures that all guest confirmed specific accommodations are pre-assigned, and all requests for special accommodations are met daily. Provides prompt and courteous service to meet Hiltonu 2019 s standards of quality. Specifically, you would be responsible for performing the following tasks to the highest standards:Completes the pre-registration and registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Pre-blocks all specific accommodations and special requests at least 3 days prior to arrival. Prioritizes welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate. Review arrivals daily. Upgrade Gold and Diamond members when available. Review receipt setup ...Control Clerk, Office, Owner, Control, Clerk, Tow, Manufacturing, Hotel