Job Details

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This range is provided by Tyto Athene, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $100,000.00/yr

Direct message the job poster from Tyto Athene, LLC

Tyto Athene is searching for a 911 Configuration Field Technician with expertise in public safety environments to join our dynamic team supporting our Enterprise NG9-1-1 solution for our customer's Public Service Answering Points (PSAP) across CONUS, Hawaii, and Guam. This role is vital in ensuring the reliability and security of our network that transports both data and voice communications. The ideal candidate will possess experience with public safety environments, Cisco network equipment, telephony technology, and demonstrate a strong commitment to maintaining the highest standards of performance.

Responsibilities:

• Performing customer support activities involving the installation, modification, and repair of complex 911 equipment and systems
• Conducting on-site installation and testing of equipment to ensure proper working order.
• Diagnose equipment start-up malfunctions and taking corrective action.
• Performing ad-hoc and predetermined work assignments with instructions.
• Following all established guidelines, procedures and policies.
• Working on assignments which are semi-routine in nature where ability to recognize deviation from accepted practice is required
• Coordinating all repair activities in priority sequence to ensure adherence to contractual service level agreements (SLAs)
• Working in a customer environment with systems operated in a 24/7 environment which require immediate response times (either while on-shift or after hours on-call).

Required:

• Bachelor's degree in computer science, Information Technology, or a related field or equivalent work-related experience.
• CompTIA A+, CompTIA Network+, CCNA, or NENA ENP are a plus.
• Minimum of 5 years of experience in telephony, VoIP, and/or network field support roles. Experience in a 9-1-1 or public safety setting is highly desirable.
• Experience supporting E911/NG9-1-1, public safety communications, or mission critical networks.
• Ability to read wiring schematics, patch panel layouts, and circuit diagrams.
• Knowledge of ethernet and fiber optic cabling.
• Knowledge of grounding and direct current (DC) wiring, and rack installation standards.
• Understanding of TCP/IP, common networking ports and protocols, traffic flow, system administration, OSI model, defense-in-depth, and common security elements
• Experience with SIP/RTP and VoIP technologies.
• Familiarity with network monitoring tools (e.g., SolarWinds, Wireshark).
• Knowledge with Cisco line of network equipment. Additional vendor network equipment (Juniper, Fortinet, Ubiquiti, etc.) experience a plus
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Ability to work effectively under pressure and in emergency situations.
• Must be able to lift/carry 50 lbs.
• Must be able to push/pull 200 lbs.
• Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual
• Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
• Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

Clearance:

• Minimum of Secret eligibility.

Travel:

• Candidate must be based in Oahu, Hawaii
• Valid Drivers license and ability to travel to customer sites
• Up to 50% travel local or non-local
• Valid Passport

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $65,000 - $100,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Tuition assistance

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