Job Details

Job Description - NHG ASSISTANT GENERAL MGR (NAVY GATEWAY INNS & SUITES) (250001ZX)

Job Description

NHG ASSISTANT GENERAL MGR (NAVY GATEWAY INNS & SUITES)

Job Number:

250001ZX

Primary Location:

United States-Hawaii-Pearl Harbor

Organization

Job Summary: Serves as the Assistant to the NEXCOM Hospitality Group (NHG) General Manager (GM) NF5, ensuring operations are efficient, profitable, and within established guidelines and standards.

Duties and Responsibilities:

• Assist the GM in managing a Department of Defense (DoD) lodging operation, providing services and amenities comparable to a mid-grade hotel for guests in TDY, PCS, or leisure status.
• Perform supervisory duties, overseeing staffing and operations.
• Delegate authority and assign responsibilities to department heads/supervisors under the GM's direction; report deficiencies and assume GM duties in their absence.
• Maintain knowledge of Property Management System (PMS), financial systems, and Learning Management System (LMS).
• Use the Enterprise Inventory Management System (CORE-HMS) to verify and modify room inventories across sales channels to maximize utilization and revenue.
• Process reservations via local systems, CRS, and PMS.
• Engage with guests to ensure satisfaction and address inquiries and concerns.
• Manage guest services and resources at the installation level.
• Conduct inspections of guest rooms, public areas, and grounds; identify and address deficiencies.
• Develop local procedures for housekeeping, maintenance, and facility management; recommend operational updates.
• Coordinate with vendors and suppliers to ensure service levels and establish vendor relations.
• Participate in the Manager on Duty program.
• Coordinate preventative maintenance with maintenance personnel.
• Work with the Contracting department on service requirements and contract negotiations.
• Ensure all staff complete required compliance training.
• Maintain safety, fire, and sanitation standards; ensure guest and staff safety and privacy.
• Support EEO policies and communicate them to staff.
• Maintain operations during emergencies or inclement weather.
• Perform other duties as assigned.

The position requires filing a Financial Disclosure Report OGE Form 450.

Experience Requirements:

• General Experience: At least 3 years in administrative, technical, or responsible work demonstrating knowledge of operational practices, interpersonal skills, and mature judgment.
• Educational Substitution: 1 year of college above high school may substitute for 9 months of experience; up to 4 years of college can substitute for 3 years of experience.
• Specialized Experience: 2 years in hotel/motel or institutional management, including procurement, operational efficiency, sanitation, financial controls, budgeting, staffing, and design.

Federal retail management experience may substitute for hospitality experience.