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Join to apply for the Front Desk Manager - Full time role at Four Seasons Hotels and Resorts

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Join to apply for the Front Desk Manager - Full time role at Four Seasons Hotels and Resorts

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: Experience elevated luxury at Maui's most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort – and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we'll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.

About The Role
We are looking for a passionate Front Desk Manager who strives for excellence in a fast-paced work environment. This position reports to our Front Office Manager.

What You Will Do

• Passionately inspire team to show our discerning clientele the best of what Maui has to offer.
• Lead team to personalize experiences and connect guests to the unexpected/unforgettable. Directs all activities of the Resort Assistant Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
• Internalize and demonstrate our cultural/core values on a constant basis, understanding that the team is looking to you to set the tone for the guest experience.
• Reviews and monitors schedules Front Desk to ensure productivity and adequate support based on operational needs. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Conducts Performance Evaluations and disciplines staff when needed.
• Ability to lead and work as a team player and interact effectively with people at all levels of the organization.
• Resolves customer complaints from all areas of the Resort, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers' work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
• Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Champion of Four Seasons standards and Forbes / LQA standards - insures teams are properly trained, conducts regular trainings and tests to maintain 5 Star service delivery and performs beyond guests expectations.
• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.

What You Bring
- College Degree or equivalent experience.
- Two years previous hotel management experience, preferably in the front office.
- Requires a working knowledge of the Front Desk and Concierges aspect of Four Seasons services, policies or operations and general knowledge of Housekeeping, the hotel and area.
- It requires knowledge for the ability to operate computer equipment and the reservations system.
- The ability to read and speak English.
- Maui Liquor License

What We Offer
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
- Salary Range: $77,850 - $95,150

Schedule & Hours
- Full time
- The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.

Be part of a cohesive team with opportunities to build a successful career with global potential.

Learn more about what it is like to work at Four Seasons – visit us:

fourseasons.com/careers









Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -