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Join to apply for the ELIGIBILITY WORKER III AND IV - OAHU role at State of Hawaiʻi

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Recruitment Number 24-0074

This recruitment is to fill (2) TWO immediate vacancies with the Audit, Quality Control and Research Office Division (ACQRO) of the State Department of Human Services (DHS).

III Level: $4,388 to $5,555 per month (SR-16, Step C to I)

Recruitment Information

Recruitment Number 24-0074

This recruitment is to fill (2) TWO immediate vacancies with the Audit, Quality Control and Research Office Division (ACQRO) of the State Department of Human Services (DHS).

III Level: $4,388 to $5,555 per month (SR-16, Step C to I)

IV Level: $4,742 to $6,003 per month (SR-18, Step C to I)

Note: Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors.

This continuous recruitment may be closed at any time. The notice of the last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities Listing page of our website.

Duties Summary

Eligibility worker requires a specialized knowledge of public assistance programs and pertinent laws, rules, regulations and procedures, and the ability to apply this knowledge to determine the eligibility of individuals for public assistance.

The Eligibility Worker III performs the full-range of eligibility determination work for public assistance programs; must know and apply a greater variety of program policies and procedures and eligibility requirements, and in addition must have a high degree of skill in interviewing and dealing with more complex human relationship factors resulting in part from the clients' total or nearly total lack of resources; and performs other related duties as assigned.

The Eligibility Worker IV conducts case reviews, quality assurance, internal reviews or validation studies of eligibility determinations; or serves as assistant supervisor of a large unit; and performs other related duties as assigned.

This position is located in in the Audit, Quality Control and Research Office Division (AQCRO) and is responsible for implementing the quality control review system for the Medicaid, the Supplemental Nutrition Assistance Program (SNAP), and any other state and federal program(s) administered by the State Department of Human Services (DHS). This position also conducts review of sample cases to determine correctness of categorical eligibility determinations, payment amount and fulfillment of program requirements in addition to determining whether errors found are work/agency or client errors and recommending corrective action. This position also requires sound interviewing techniques and thorough knowledge of public assistance programs and Federal Quality Control policies and procedures.

Minimum Qualification Requirements

APPLICANTS WILL BE PLACED ON THE ELIGIBLE LIST FOR ALL LEVELS FOR WHICH THEY ARE QUALIFIED.

To qualify, you must meet all of the following requirements:

Legal Authorization To Work

The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.

Education Requirement: Applicants must possess experience which demonstrated a high degree of verbal skill and the ability to read, comprehend and apply written directions and perform basic mathematical computations, including percentages and averages. This experience may be met from part-time and/or unpaid work. There must, however, be evidence that participation was on a continuous basis but not necessarily on a full-time normal work basis. This requirement may also be met by possession of a high school diploma, or equivalent.

General Experience Requirement: For both levels III and IV,three (3) years of experience which involved public contact work that required providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person or by telephone; and utilizing a computer to retrieve and enter data.

Examples of qualifying work experience include: (1) a para-professional who maintained close and continuing relationships with clients; (2) customer service representative who interfaces with the public to resolve problems; and (3) para-legal assistant or life insurance salesperson who has established a positive relationship with clients in providing and eliciting information and in providing advice/guidance.

Examples of non-qualifying work experience include: experience as a retail store sales cashier, general office clerk, car insurance salesperson, or service station attendant.

Specialized Experience Requirement: Two (2) years for level III, and for level IV, three (3) yearsof progressively responsible work experience which demonstrated knowledge of philosophy, goals, functions and standards of services for public assistance programs and the ability to perform eligibility determination work.

At least one year of the specialized experience must have provided the applicant with the knowledge and ability to apply regulations, policies and procedures of the pertinent public assistance program(s) in which the vacancy exists. The immediate vacancy is with the AQCRO Division of DHS and is responsible for implementing the quality control review systems for the Medicaid, the SNAP, and any other state and federal program(s) administered by DHS.

Supervisory Aptitude: None for level III, and for level IV, s upervisory aptitude rather than actual supervisory experience may be accepted. This requirement will be considered to have been met when there is strong affirmative evidence of the necessary supervisory abilities and/or potential.

Substitutions Allowed: Relevant substitutions as described in the minimum Qualification Requirements, will apply.

The information provided above represents a summary of the complete Minimum Qualification Requirements. To view the Requirements in their entirety, please CLICK HERE .

03085:052919:03:MA

Other Information

The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-###-#### for assistance.

PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM

The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click:

ELECTRONIC NOTIFICATION TO APPLICANTS

The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.

Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.

TESTING INFORMATION

The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.

In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.

Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of application.

CLICK HERE for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the State Recruiting Office's Levels of Review.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Government Administration

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