Job Details

OBJECTIVE

This position requires someone that is friendly, eager to learn and a self-motivator. Due to the high amount of guest contact, he / she needs to be a people person, intuitive and friendly with a vibrant personality.

JOB SUMMARY

To provide a genuine, professional, and intuitive service to guests and associates with respect to the company's high-end standards, values, and vision. Assist the service team to help deliver exceptional service. To work closely with the Food and Beverage team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work flexible shifts at designated area to create a fully multi skilled and productive Food and Beverage team with a sense of Aloha.

SERVER ASSISTANT RESPONSIBILITIES

Responsibilities include serving plates, glasses and silverware, refilling beverages and cleaning/resetting tables between courses.

KEY RESPONSIBILITIES

Guest Satisfaction

• Utilizes proper food handling and food service techniques.
• Exhibits a friendly, helpful, and courteous manner when dealing with guests and fellow employees.
• Assists the Server in taking food and beverage orders in a friendly and timely manner and ensures accurate entry and delivery of the order.
• Ensures the delivery of Rosewood Relationship Hospitality and provides exceptional and memorable guest service.
• Efficiently delivers an engaging refined and intuitive high standard of service with respect to Hawaiian culture and tradition.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes rapport with guests maintaining good customer relationships.

Operations

• Ensures that Rosewood standards are implemented and followed.
• Ensures that all the Food and Beverage Sequence of Service are implemented.
• Carries out the service to the highest professional standards in a genuine and intuitive manner.
• Ensures the appropriate mise en place before and after service.
• Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Effectively manages guest demands within the dining room.
• Gathers and records guest preferences.
• Maintains par stocks of all equipment and guest supplies as required.
• Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
• Presents menu, answers inquiries and makes suggestions regarding food, beverage and service to restaurant guests.
• Clears and resets counters or tables at the conclusion of each course.
• Fully conversant with all aspects of the Micros System.
• Computes bill and accepts payment.
• Performs the function of cashier as required.
• Verifies cash received ensuring only genuine money is collected.
• Verifies all credit cards presented by guests for validity.
• Strictly adheres to all policies and procedures issued by Finance regarding cashiering and cash handling.
• Has a thorough knowledge and understanding of all food and beverage items on the menu and the ability to recommend food and beverage combinations and upsell alternatives based on preference and dietary restrictions.

Other Duties

• Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel's policies concerning fire, hygiene and health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Attends training sessions as required.
• Carries out any other reasonable duties and responsibilities as assigned.

Group Specific

• Contributes to ensuring that brand integrity and clarity are always maintained.
• Acts as a “Brand Ambassador” at all times.
• Models the company's culture, vision, mission and core values at all times.
• Complies with company policies.
• Works with a sense of Aloha and in respect of Hawaiian culture and tradition.
• Takes on other tasks in addition to the ones stated, in a reasonable framework.

QUALIFICATIONS & WORKING EXPERIENCE

• 6 to 12 months experience in Hotel Food and Beverage operations or freestanding lifestyle restaurant.
• Background in upscale free-standing restaurant or Food & Beverage operations preferred.
• Familiarization with Forbes standards is preferred.
• Beverage knowledge is preferred.
• Fluent spoken and written English.
• High School Diploma.

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business needs dictate.

SALARY:

• $15.45 per hour