Job Details

Accountable for overall supervision and direction of all activities related to the management of the University Bookstore, which includes but is not limited to developing strategic plans and objectives, employee management, physical facilities, financial controls, inventory controls, purchasing, merchandising, marketing and promotional activities. Implements creativity and innovation in maintaining a sustainable and profitable University Bookstore. Manage the day-to-day operations of Bookstore, and Cellphones. Coordinate and oversee major purchases, requisitions, negotiation of contracts that relate to specific operations, interface with vendors and requestors to develop relationships, the operations of the Mail Center.

Primary Responsibilities

Management/Oversight (40%)

• Directs daily operations of the bookstore, and Print Services, to ensure that operations are aligned with university mission and consistently provide high levels of customer service.
• Exercises independent judgment to make on-the-spot decisions, manage exceptions to policy, and respond to a broad range of inquiries from staff, faculty, and external partners.
• Serves as the primary liaison with campus departments and administration, contributing to cross-functional communication, special projects, and institutional initiatives.
• Manages all aspects of staffing, including recruitment, training, scheduling, and performance management for full-time, part-time, and student employees.
• Cultivates a collaborative, service-focused work environment through leadership, conflict resolution, and employee engagement.
• Oversee vendor relationships and business operations, including contract negotiations, transaction oversight, and policy compliance across auxiliary services.

Planning Objectives and Up-to-Date Financials (20%)

• Determines long-range, strategic, and master plans; regularly ensures that store goals, progress, plans, and objectives are in alignment with the educational mission of the University.
• Maintains fair and reasonable customer pricing policies while ensuring that Bookstore operations are profitable.
• Determines the overall direction of product and service offerings and provides a retail environment that offers products and services that meet the spiritual, academic, and social needs of students, campus employees and outside customers.
• Determines annual operating budgets with Financial Services, and immediate supervisor.
• Develops and improves financial reports and statements; determines and reviews monthly annual sales, merchandise/inventory budgets and financial statements; reviews and approves monthly general ledger and payroll journal entries and coordinates audit development and controls with campus internal auditors.

Purchasing, Merchandising, and Selling of Products (15%)

• Ensures appropriateness of products and maximizes sales to minimize loss and ensures that merchandise areas are strategically arranged, well-stocked, and items are tastefully displayed.
• Ensures that merchandise open-to-buy budgets and sales goals are being met through monthly review meetings.
• Coordinates timely delivery, prioritizing, and processing of incoming merchandise.
• Coordinates new product offerings and services working with buyers.
• Maintains awareness of emerging trends and changes by attending industry tradeshows, conventions, and peer networking.
• Maintains the Bookstore web page.
• Responsible for specific buying assignments, which include but are not limited to soft goods, clothing, back packs, caps, electronics and office supplies.

Marketing, Branding, Promotional and Reasonable Inventory Controls (10%)

• Overseas and ensures that merchandise, advertising, marketing, and promotional activities are cost effective, appropriate, and fit within the brand integrity and mission of the bookstore.
• Works with the Bookstore team to ensure that proper inventory management controls, tools, and security measures are in place and implemented.
• Reviews profitability of individual items and departments with buyers.
• Ensures that event history, trends, and other industry information is reviewed and utilized in determining proper inventory levels.
• Reviews and discusses annual physical inventory training, processes, and results with the bookstore team and immediate supervisor.

Training, Meetings, and Other Tasks (15%)

• Provides ongoing staff training on contracts, purchase orders, vendor relationships, customer service and other issues as they arise.
• Assists with safety, security and theft program development and administration.
• Oversees and assists in planning, layout, and design of store facilities.
• Assists with coordinating yearly inspections with University Safety Office.
• Performs other tasks as assigned by VP of Operations.

Minimum Qualification and Experience Requirements

• Bachelor's degree in business administration required and preferably in Business Management or Retail Management.
• 5 years of progressive experience in retail management and operations, buyer or equivalent required. Experience in Travel Business, Receiving, and Stores. General knowledge of the operations of the Mail Center is also preferred.

Skills

• Requires strong administrative and organizational skills.
• Excellent leadership, management, interpersonal skills
• Sound reasoning and decision-making skills.
• Understanding of merchandising, inventory, marketing, financial concepts and principles.
• Ability to work with PeopleSoft, Excel, Raytex, Word, etc.
• Strong reading, writing and verbal communication skills.
• Ability to write reports, business correspondence, and procedural manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients and customers.

To apply, submit a complete application that includes a resume and cover letter.

• 401(k) matching
• Tuition benefits for employee and qualified dependents
• Medical and Dental
• Short- and Long-term disability benefits
• Paid parental and maternity leave
• Relocation Package

Approximate starting salary: $73,000 – $86,000. The wage offered could be above or below range based on education and experience as it relates to the job description.

As an educational institution affiliated with The Church of Jesus Christ of Latter-day Saints, BYU–Hawaii prefers to hire qualified members of the Church in good standing, as authorized under 41 C.F.R. § 60-1.5(a)(6). To be eligible for employment, applicants who are members of the Church must hold and be worthy to hold a current temple recommend and receive a clearance from the Church's Ecclesiastical Clearance Office. Job applicants must be able to meet these conditions to advance through the hiring process successfully. An expired temple recommend will prevent consideration for hire.

About BYU–Hawaii

Welcome and thank you for your interest in a career at BYU–Hawaii. We offer a variety of employment opportunities, a competitive employment package and an attractive work environment that supports diversity and excellence. Whether you are a current employee of BYU–Hawaii or contemplating joining us, we hope you will find information and services that will help to enhance your personal and professional life.

BYU–Hawaii is owned and operated by The Church of Jesus Christ of Latter-day Saints. As a condition of employment, employees will be required to:

act in accordance with Brigham Young University–Hawaii's policies and the Church Educational System Honor Code, including the Dress and Grooming Standards;

refrain from behavior or expression that seriously and adversely affects the Brigham Young University–Hawaii mission or The Church of Jesus Christ of Latter-day Saints; and

be a role model of a life that combines spiritual values and personal integrity with intellectual rigor and academic excellence and to conduct my work in a professional manner consistent with the principles and values espoused by Brigham Young University–Hawaii and The Church of Jesus Christ of Latter-day Saints.

BYU–Hawaii is an equal opportunity employer that does not unlawfully discriminate on the basis of race, national origin, age, color, sex, disability, veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. BYU–Hawaii's commitment to equal opportunity includes and applies to:

Recruiting, hiring, and training

Upgrading, promoting, and transferring

Discipline, layoff, and termination

Conditions and privileges of employment

Compensation and benefits

As an educational institution affiliated with The Church of Jesus Christ of Latter-day Saints, BYU–Hawaii prefers to hire qualified members of the Church in good standing as authorized under Title 41 CFR § 60-1.5 (a)(6).

Employment Requirements

Applicants who are members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend to be eligible to receive an offer of employment from BYU–Hawaii. Members of The Church of Jesus Christ of Latter-day Saints must also accept as a condition of ongoing employment that they will hold and be worthy to hold a current temple recommend, with the understanding that The Church of Jesus Christ of Latter-day Saints may adjust the criteria for a temple recommend from time to time. For additional information regarding endorsement related questions, please follow this link: Ecclesiastical Leader Questions for New CES Hires .

Applicants who are not members of The Church of Jesus Christ of Latter-day Saints must meet with the University Chaplain to verify that, if hired, they will accept the expectations and conditions described in the University's Ecclesiastical Endorsement Policy.

Part-time employees of any other Church-affiliated employer are not eligible for concurrent employment with BYU–Hawaii unless specifically excepted.

Applicants must also cooperate fully in and must pass a background check to be eligible to receive an offer of employment from Brigham Young University–Hawaii.