Job Details

Company Overview

At Hexagon US Federal, we provide cutting-edge technologies and a wide range of professional services to enable our customers to make smarter and faster operational decisions and improve mission effectiveness.

Hexagon US Federal is an independent subsidiary of Hexagon Corporation, focused on bringing a broad range of Hexagon technologies to the US Federal government and its partners.

Quick Facts

• Employees: 300
• Operating Locations: Chantilly, VA (HQ); Huntsville, AL; Lexington Park, MD, and other client sites across the US

Job Description

The ideal candidate will ensure that the Help Desk operates as a highly professional service that meets customer needs. Responsibilities include following procedures, processing assistance requests from users in a professional manner, logging and responding to requests promptly, and documenting faults and problems. The role involves establishing and maintaining change control procedures, verifying, supporting, and resolving service tickets related to IT customer support, and supporting end devices such as cellular phones, tablets, iPhones, iPads, and multifunctional devices.

Qualifications

• CompTIA Security+ Certification
• Bachelor's Degree in a related IT field with 2+ years of relevant experience or equivalent
• Ability to stay updated with technical innovations and IT trends
• Exceptional interpersonal and communication skills

Candidate Profile

You are an individual with excellent communication skills, capable of logically breaking down problems for resolution, customer service-oriented, patient with difficult customers, and a team player. Recent and significant experience working in an ICT Help Desk is preferred.

Security Clearance

This position requires a Secret-level government security clearance. Candidates must be US Citizens and reside on Oahu.

Benefits

• Competitive health care plans with savings accounts
• Dental and vision plans
• 401(k) with 100% company match up to 6%, immediate vesting
• Life and disability insurance
• Learning Management System with extensive offerings
• Tuition Reimbursement Program
• Flexible hybrid and remote work arrangements where possible
• 13 paid holidays annually
• Veterans' Employee Resources Group with educational sessions
• Leadership Development Program with various learning options

EEO Statement

Hexagon US Federal is an Equal Employment Opportunity Employer, complying with all federal anti-discrimination laws. We provide reasonable accommodations for qualified individuals with disabilities and disabled veterans. For accommodations, contact ...@hexagonusfederal.com or call (703) ###-####. All qualified applicants will be considered without regard to veteran status, disability, or other protected classes. We participate in E-Verify.