Job Details

Join to apply for the Activities Agent role at Kona Village, A Rosewood Resort

Support the activation and execution of guest activities, including teen programming, partnerships with the Kilo Kai, Keiki Club, and Food & Beverage teams through activities, crafts, games, and cultural events. Work closely with various department heads to communicate, set up, execute, and entertain guests.

Main Duties:

While this description aims to accurately reflect the duties involved, the company reserves the right to modify duties as needed.

Operational

• Ensure timely setup for activities and events supporting the Guest Experience and Food & Beverage teams.
• Inspect outlets daily for maintenance, repairs, or cleanup needs.
• Promote the Ocean Awareness & Education Program, Cultural, and Sustainability efforts.
• Participate in the resort's safety programs, especially on the beach and related activities.
• Execute operating plans and standards for outdoor adventure programs and general operations.
• Inspect and maintain equipment and venues before, during, and after activities.
• Assist with inventory, forecasting, and budgeting for supplies.
• Support safe equipment usage by team members and guests.
• Enforce safety rules for beach and equipment use.
• Prioritize children's safety and needs at all times.
• Gather guest feedback on programs.
• Coordinate program details.

General

• Provide exceptional service and communication.
• Convey genuine Aloha spirit and hospitality.
• Foster a warm, friendly, and safe environment.
• Represent the property positively on and off-site.
• Address guest concerns promptly and thoroughly.
• Maintain a positive attitude, especially around children and parents.

Other Tasks

• Perform additional tasks assigned by management.
• Adapt to changes in Guest Experience functions as needed.

Qualifications:

General Skills

• Attention to detail, efficiency, and quick learning.
• Ability to prioritize, organize, and follow up.
• Follow instructions effectively.
• Strong guest service orientation.
• Teamwork and confidentiality.
• Knowledge of LQA and Brand Standards.
• Knowledge of resort amenities and activities for guest recommendations.

Technical Skills

• Proficiency with Windows programs.
• Effective planning and organization skills.
• Refined service skills.

Experience

• Experience working with school-aged children preferred.
• Advanced ocean activity skills (swimming, paddling, surfing, diving).
• Experience in luxury resorts or private clubs.
• Strong swimming ability and handling rough ocean conditions.
• Ability to walk on sand and lift/carry up to 50 lbs.

Working Conditions

• Outdoor work in various weather conditions.
• Ability to handle stressful situations and support safety and health protocols.
• Maintain a positive attitude and embody the Aloha spirit.